When sharing an Excel file from Excel - Share -, it doesn't show up in my sent folder in new Outlook

Question

When sharing an Excel file from Excel - Share -, it doesn't show up in my sent folder in new Outlook

Office Manager 20

When in Excel, I share the file I'm working on. A box pops up, I click the three dots and choose share a copy. It opens another window that looks like an email being sent, but once I click "send", it doesn't arrive in the recipient's email and doesn't show in my sent folder. Why is this?

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Answer 1

Jayden-P 2,845 Independent Advisor

Hi @Office Manager

Are you using Excel Desktop (Windows) and does the Share window look like the screenshot below where you select More options (...) → Send a copy → Excel workbook/PDF? After clicking Send a Copy → Excel workbook, does Outlook desktop open? If yes, is it New Outlook or Classic Outlook?

If it opens in Classic, could you check whether there is an email account configured?

Open Control Panel → Mail → Email Accounts, or open Classic Outlook and check the accounts listed under File → Office Account / Account Settings.
Is there at least one mailbox configured?

If an account is configured, is it the same email account that is configured in New Outlook and the same account you're signed into in Excel?

You also mentioned "another window that looks like an email being sent", does it look something like this?

Screenshot 2026-08-12 at 01.02.10

I look forward for your response.

Office Manager 20 Reputation points

2026-08-12T11:24:07.6966667+00:00

I was using New Outlook and yes, to all the screens that popped up. I went back to Classic Outlook and suddenly there were 8 emails that hadn't been sent, when I was using New Outlook
Jayden-P 2,845 Reputation points Independent Advisor

2026-08-12T11:33:11.3566667+00:00
Thanks, that's very helpful. The fact that you found 8 unsent emails in Classic Outlook suggests the messages were likely being handed off to Classic Outlook rather than being sent directly from New Outlook.

This would explain why:

The recipients never received the emails.

No sent items appeared where you were expecting them.

The messages accumulated until Classic Outlook was opened.

Send a Copy action in Excel was the older Outlook integration technology (MAPI), which is tied to Classic Outlook.

If you'd like to continue using New Outlook, I recommend either:

Using the standard Share option in Excel (shown below), by entering the recipient's email address and clicking Send. This sends a sharing invitation/link and does not rely on the Classic Outlook integration. However, this is share the file directly rather than share a copy.

Sending the workbook manually from New Outlook by creating a new email and attaching the file.
Jayden-P 2,845 Reputation points Independent Advisor

2026-08-13T11:39:01.6833333+00:00

Hi @Office Manager

Is there any update from you? Have you checked the provided answer?
Office Manager 20 Reputation points

2026-08-13T12:00:42.87+00:00

I went back to Classic Outlook and will attach file, instead of using the share option from Excel. New Outlook has some issues that need to be addressed. Thank you for your help!
Jayden-P 2,845 Reputation points Independent Advisor

2026-08-13T12:02:04.65+00:00

Glad I could help you, if you found my support helpful , please kindly mark my answer as accepted answer.

Warm thanks.