I cannot reset my fingerprint and pin

Try these steps in order:

1. Sign out of Windows, then sign back in, and try PIN setup again. Microsoft notes this can fix PIN creation errors.
2. If fingerprint sign-in is failing, sign in with a PIN or password instead, then re-register the fingerprint:
   • Go to Settings > Accounts > Sign-in options > Fingerprint recognition (Windows Hello)
   • Select Add a finger if available, or remove the fingerprint and set it up again.
3. Reset the PIN from Settings:
   • Go to Settings > Accounts > Sign-in options
   • Select PIN (Windows Hello)
   • If available, choose I forgot my PIN and follow the account verification steps.
   • If Change PIN is available, it requires the old PIN.
4. If the PIN is required at sign-in but the Settings page shows it as unavailable, check whether the device is connected to a work or school account:
   • Go to Settings > Accounts > Access work or school
   • If an organization account is listed, disconnect it
   • Restart the PC and check PIN options again
5. If biometric options are unavailable, check the fingerprint hardware and driver:
   • Open Device Manager
   • Confirm the sensor appears under Biometric devices
   • Right-click the biometric device, select Uninstall device, then restart the PC so Windows reinstalls the driver
6. If fingerprint still does not work after restart, remove the nonworking biometric enrollment and enroll again from Settings > Accounts > Sign-in options.
7. If Windows Hello was working before and this started after an app, driver, or update change, consider Restore or reset your PC. This is more disruptive than the steps above.

• Change or reset your PIN in Windows
• Windows Hello common issues and troubleshooting tips
• Troubleshoot problems with Windows Hello on Surface
• Windows Hello Enhanced Sign-in Security
• unable to reset device PIN - Microsoft Q&A