Copilot showing blank in online powerpoint but works inother apps

Question

Copilot showing blank in online powerpoint but works inother apps

Eric Fry 5

Copilot button is there when pressed it appears to open but the menu is blank so seems to open but ther is nothing on the thing that slides in from thwe right

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2 answers

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Answer 1

Eric Fry 5

Hi

Tried all those and even tried another computer which was brand new and it was still the same

Thanks

Norah-L 10,660 Reputation points Microsoft External Staff Moderator

2026-08-12T07:21:04.5566667+00:00
Dear Eric,

Thanks for trying those steps and testing on another computer. Since the same issue occurs on a brand-new device while Copilot works in your other Microsoft 365 apps, this does not appear to be caused by the original browser or computer. It may be specific to how Copilot in PowerPoint Online is being enabled or loaded for your Microsoft account.

At this point, please contact Microsoft Support so they can check your subscription and Copilot access for PowerPoint Online from their side.

Since this is a user-to-user community forum, we cannot access your account, subscription details, or server-side information. We can only share troubleshooting suggestions based on our findings and personal experiences.

Here's how to reach out to the Support Team (live chat):

Go to: https://support.microsoft.com/home/contact

In the search box, enter a short description of your issue.

Hit "Get Help"

Scroll down and select Sign in to contact support for further assistance (please sign in using a personal Microsoft account). Then follow the on-screen prompts to reach Support Team.

Tip: Support chat availability may vary by country/region, product, and support hours. If you can't get in touch with a chat agent right away, trying again later or at a different time may help.

Hopefully this issue will be sorted out soon. Thank you so much for your patience!

Best regards.

Answer 2

Hi Eric,

I understand that Copilot works normally in your other Microsoft 365 apps, but in PowerPoint Online, selecting the Copilot button only opens a blank pane on the right.

This suggests the license is active, but something in the browser may be preventing the PowerPoint Copilot pane from loading correctly.

I recommend trying the following:

Open PowerPoint Online in an InPrivate or Incognito window. If Copilot loads there, clear the browser cookies and cached files for Microsoft 365.
Make sure third-party cookies are allowed, as PowerPoint Online needs them for Copilot to validate and load correctly.
Temporarily disable ad blockers or privacy extensions, then try again.
Test PowerPoint Online in another browser, preferably the latest version of Edge or Chrome.

Please let me know how it goes after trying these steps, and I'll be glad to continue looking into it with you.

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