Complete uninstallation of Office 2013 Visio

Blake Aria 0 Reputation points
2026-08-11T00:06:41.8733333+00:00

Currently, Office2013visio cannot be installed because of an incomplete uninstall state. In the end, it seems that SaRA does not allow uninstalling products before 2016 with the support tool.

About 10 days have passed since I bought it. I would like to know how to uninstall office2013visio and put Office 2024 in use. Thank you.

Microsoft 365 and Office | Install, redeem, activate | For education | MacOS
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  1. Dora-T 715 Reputation points Independent Advisor
    2026-08-11T01:13:31.1766667+00:00

    Hi Blake Aria

    I noticed your post is tagged with macOS, but Visio 2013 is only available for Windows. Could you please confirm whether you're using Windows or macOS?

    To better understand the issue, could you also let me know:

    -What happens when you try to uninstall Visio 2013 from Control Panel > Programs and Features? Do you receive any error message?

    -Is Microsoft Visio 2013 still listed under Programs and Features, or has it already been removed while Office 2024 still reports an incomplete uninstall?

    Also, since Microsoft Support and Recovery Assistant (SaRA) has been retired by Microsoft, Microsoft now recommends using the Get Help tool instead. If you're using Windows, you could try the Office Uninstall scenario in the Get Help command-line tool to see if it can remove the remaining Visio 2013 components: Office uninstall with the command line version of Get Help - Microsoft 365 | Microsoft Learn 

    I look forward to your update. 

    Note: Please follow the steps in the forum documentation to enable e-mail notifications if you want to receive the related email notification for this thread.  

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  2. AI answer

    2026-08-11T00:06:57.0533333+00:00

    For Office 2013 Visio on Windows, use these supported removal paths:

    1. Try standard uninstall first
      • Open Control Panel.
      • Go to Programs > Programs and Features.
      • Find Visio 2013 and select Uninstall.
    2. If uninstall is incomplete or fails, use the Office uninstall troubleshooter / Easy Fix tool
      • Download and run the uninstall tool.
      • Open the tool, select Next, then follow the prompts.
      • Restart the PC when prompted.
      • This is the supported way to completely remove Office in many cases.
    3. If the troubleshooter does not fully remove it, use manual uninstall guidance
      • Microsoft support content explicitly states that if the uninstall troubleshooter does not completely uninstall Microsoft 365 or Office from the PC, manual uninstall can be tried.
    4. After Visio 2013 is removed, install Office 2024
      • If Office setup reports an existing 32-bit/64-bit conflict, remove any remaining Office products such as older Visio or Project that are installed with the other bitness before installing Office 2024.

    Important points for this scenario:

    • An older Office product can block installation of a newer Office version if it was not fully removed.
    • If the uninstall tool is being used, it must be run on the same Windows PC that has the Office product installed.
    • The current uninstall troubleshooter requires Windows 10 or higher.
    • For Microsoft Store-based Office installs, there is also a PowerShell removal method. Warning: run PowerShell as administrator and use only the documented command.

    If the current installation is a Microsoft Store version of Microsoft 365, the documented PowerShell removal command is:

    Get-AppxPackage -name “Microsoft.Office.Desktop” | Remove-AppxPackage

    To verify removal:

    Get-AppxPackage -name “Microsoft.Office.Desktop”

    If no additional information appears after the verify command, Microsoft 365 was removed.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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