Problem with changing family settings for myself

If Family Safety restrictions are being applied to an adult account, check these two things first:

1. Verify whether the account is still in a family group:
   • Go to https://account.microsoft.com/family and sign in.
   • If no family members appear, the account is not part of a family group.
   • If a family is listed, the account may still be in that group.
2. Check whether the account has the wrong birth date:
   • If the account is treated like a child account, update the birth date on the Microsoft account.
   • This is specifically called out for the case where an adult account is being treated as a child.

If the account is already an adult account or organizer, but restrictions are still enforced on the device, run a Family Safety refresh on each affected Windows device:

1. Press Windows key + R.
2. Type cmd and select OK.
3. Run:

      schtasks /run /tn "Microsoft\Windows\Shell\FamilySafetyRefreshTask"
   

4. Restart the computer.

If the issue is that apps or shows are hidden in Microsoft Store, Family settings can hide age-restricted content. Also confirm the correct Microsoft account is signed in.

• Family Safety settings enforced on adults
• Troubleshooting Microsoft Family Safety
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