signing in to my hotmail email account issue. tried to log in too many times with the wrong password

Neo Styles 0 Reputation points
2026-08-10T12:50:16.9466667+00:00

i have had an issue for over a year where i attempt to log into my hotmail email account, ******@hotmail.com, and on the very first attempt even though i am inputting my correct password i get a message that says i have tried too many times to log in with the incorrect password. i then have a 6 digit code sent to my second hotmail account, ******@hotmail.com, which i assume the only reason i can log into is because it automatically signs in when i turn my pc on, the 6 digit code arrives in less than 15 seconds and after inputting the code it says the code is wrong. i have tried changing my password a couple of times and after changing my password when i try to log in i get the same message of trying to log in too many times with the wrong password. how can i contact someone to help me with this issue?

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  1. AI answer

    2026-08-10T12:50:37.2666667+00:00

    That message usually means the account is temporarily blocked because Microsoft detected multiple failed sign-in attempts or unusual sign-in activity, even if the password being entered is correct.

    Recommended steps:

    1. Stop repeated sign-in attempts for at least 24 hours. Repeated retries can keep the temporary block active.
    2. Use the Microsoft Sign-in Helper. It checks the account and guides the next recovery step.
    3. If the password is correct but no longer works, use Recover your account and complete the security code flow again:
      • Enter the email address, phone number, or Skype name for the account.
      • Choose where to receive the security code.
      • Enter the code in Verify your identity.
      • Set a new password.
    4. If the verification code is being sent but is reported as wrong, try another verification method if one is available, or wait until access to the listed recovery method is stable. Microsoft support agents cannot send verification codes or change account details for security reasons.
    5. If the username is not recognized or the account still will not sign in after recovery attempts, use Contact support and tell the support advocate that the username or password has stopped working.

    For the contact path:

    • Use Contact Microsoft Support, enter the problem, select Get Help, and then select Contact Support.
    • If the issue is specifically that the account credentials stopped working, use the Contact support option on the Microsoft account recovery page.

    Important checks before retrying:

    • Confirm the Hotmail address is typed exactly right, including the correct domain such as .com.
    • If a different alias or phone number is attached to the account, try that sign-in option.
    • If the account has not been signed in to for more than two years, it may have been deleted.
    AI-generated content may be incorrect. Read our transparency notes for more information.

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