Repeated OneNote updates have failed to fix Devanagari MT rendering issue on iOS

Question

Repeated OneNote updates have failed to fix Devanagari MT rendering issue on iOS

Arpit Patel 0

I have already reported this problem to Microsoft, yet the latest update has again failed to fix it.

This is not a minor formatting issue. OneNote has effectively broken the display of my existing notes that were created and formatted using Devanagari MT.

After the OneNote update, Devanagari MT is no longer correctly recognised/rendered by OneNote on iPad. As a result, existing text is displayed using a substitute font and the formatting is completely disrupted — including character positioning, spacing, line breaks and overall readability.

I have a large amount of existing content formatted in Devanagari MT. I should not be forced to reformat years of notes simply because a OneNote update has removed or broken support for a font that was previously supported.

More importantly, I cannot safely edit these notes while this issue exists, because the incorrect font substitution changes the layout of the original content.

I have already waited through multiple updates expecting this to be corrected. The fact that the issue continues after today’s update is extremely frustrating.

I have already provided feedback and spoken to support engineers about this issue and have waited through several updates but without any help.

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Answer 1

Hi @Arpit Patel,

Thank you for taking the time to report this issue and for providing detailed feedback.

I understand how disruptive this is, especially when it affects a large volume of existing notes rather than just newly created content. Based on your description, OneNote for iOS is no longer rendering the Devanagari MT font correctly after recent updates, causing font substitution and changes to character spacing, line wrapping, and overall document layout. This can make existing notes difficult to read and risky to edit.

Unfortunately, Microsoft Q&A is a public community forum, so I do not have direct access to internal bug investigations or the ability to influence product changes. For updates on the investigation, the best source of information would be the Microsoft Support team handling your case.

Since you mentioned that you have already worked with Microsoft Support engineers, could you please share how the support case is progressing? Have they been able to reproduce the issue, provided any updates, or confirmed whether it has been escalated to the OneNote product team? Any information you can share about the current status would be helpful for the community.

In the meantime, please check the App Store to ensure that you are running the latest available version of OneNote. If you are already on the latest version and the issue remains, please share your OneNote version and iPadOS version for reference.

I look forward to your next update.

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