Saved password went missing in Microsoft password manager under Edge browser

Question

Saved password went missing in Microsoft password manager under Edge browser

Michael Newton 0

Hi! I've already contacted Windows tech support and found out it is sync issue and introduce me here.

Kindly assist me for this issue, the issue also affected in my phone for saved passwords.

Thanks.

Michael Newton 0 Reputation points

2026-09-11T04:31:53.09+00:00

After consulting with Copilot, I was able to make a full recovery of my passwords. I wish that Microsoft support would have been useful at the very least. From the Microsoft support representative that needed to remote into my desktop to troubleshoot absolutely nothing then proceed to make this post on my behalf, as if he was doing me some sort of service - the whole experience has been frustrating to say the least.

My expectation of Microsoft at the bare minimum would have been to create a trouble ticket that would eventually get escalated to the appropriate level for a Microsoft employee to troubleshoot this. Unfortunately, I feel all of my time was wasted believing that would happen and my new expectation moving forward is to first consult with my new local tech support Copilot. Finally, these Microsoft support representatives should be terminated as they don't provide any support or resolution - just false hope and wasted time.

Enough with my rant. For those of you in search of help, I present to you a quick reference of how to recover your Microsoft Edge passwords using your Windows PC: https://htmlhoster.com/p/AESKNHPK/

-------------------------------------------------------------------------------------**DISCLAIMER ** This is meant to be a reference. All powershell commands will vary based on the user's environment **

6 answers

Your answer

Michael Newton 0 Reputation points

2026-09-11T04:31:53.09+00:00

After consulting with Copilot, I was able to make a full recovery of my passwords. I wish that Microsoft support would have been useful at the very least. From the Microsoft support representative that needed to remote into my desktop to troubleshoot absolutely nothing then proceed to make this post on my behalf, as if he was doing me some sort of service - the whole experience has been frustrating to say the least.

My expectation of Microsoft at the bare minimum would have been to create a trouble ticket that would eventually get escalated to the appropriate level for a Microsoft employee to troubleshoot this. Unfortunately, I feel all of my time was wasted believing that would happen and my new expectation moving forward is to first consult with my new local tech support Copilot. Finally, these Microsoft support representatives should be terminated as they don't provide any support or resolution - just false hope and wasted time.

Enough with my rant. For those of you in search of help, I present to you a quick reference of how to recover your Microsoft Edge passwords using your Windows PC: https://htmlhoster.com/p/AESKNHPK/

-------------------------------------------------------------------------------------**DISCLAIMER ** This is meant to be a reference. All powershell commands will vary based on the user's environment **

Answer 1

If the missing password is affecting both Edge on the PC and the phone, the most likely issue is that Edge sync is not currently bringing password data down to the signed-in profile.

Try this in Edge on the device where the password should appear:

Open Edge.
Select Settings and more > Settings > Profiles > Sync.
Make sure sync is enabled and that Passwords is turned on.
Then go to Profiles > Passwords and check whether the password appears there.

Also verify that Edge is signed in with the same Microsoft account on all affected devices. Passwords and addresses are synced to the Microsoft account and remain accessible through Microsoft Edge.

If the password was originally stored through Microsoft Authenticator autofill, that data is no longer accessed from Authenticator. Passwords and addresses were moved to Microsoft Edge, while payment information stored in Authenticator was deleted and is no longer recoverable.

On mobile, open Edge and go to Settings > Passwords to check whether the password is present.

If autofill is needed on the phone:

iPhone/iPad: Settings > General > Autofill & Passwords > select Edge under Autofill from.
Android: device Settings > search Autofill > Preferred service > choose Edge.

If Edge shows the profile as signed in but passwords still do not sync, this matches a documented Edge sign-in/sync symptom.

References:

Answer 2

SD - IA 178.9K Independent Advisor

Hello,

Let me help you with this.

Please open Edge and type edge://sync-internals in the address bar.

Scroll down and look for a green colored table named Type Info. Take a screenshot and post in the next reply.

I look forward to hearing from you to get the results of the troubleshooting.

Michael Newton 0 Reputation points

2026-08-12T03:35:33.25+00:00

Please see attached. Two passwords saved in the past month - the oldest is from Jul 21.

Answer 3

SD - IA 178.9K Independent Advisor

Hi,

I see there are two password synced to the Microsoft server.

Is there any antivirus on the machine?

Michael Newton 0 Reputation points

2026-08-12T23:55:54.9066667+00:00

Yes. Windows defender on both devices that sync my edge data.

Answer 4

SD - IA 178.9K Independent Advisor

Thank you. As I see that the passwords have been deleted from the server so I am afraid there is no way to restore them. In any case, did you download an offline copy, or any chance you cleared the browser data?

A friendly reminder that this is a community support forum where users help other users. Advisors participating here cannot make changes to Microsoft services or access internal systems and can only provide technical guidance, independent of Microsoft's Policy decisions.

Michael Newton 0 Reputation points

2026-08-14T21:49:57.9666667+00:00

This is unacceptable. How do I elevate this issue?
Michael Newton 0 Reputation points

2026-09-11T04:33:48.8466667+00:00

After consulting with Copilot, I was able to make a full recovery of my passwords. I wish that Microsoft support would have been useful at the very least. From the Microsoft support representative that needed to remote into my desktop to troubleshoot absolutely nothing then proceed to make this post on my behalf, as if he was doing me some sort of service - the whole experience has been frustrating to say the least.

My expectation of Microsoft at the bare minimum would have been to create a trouble ticket that would eventually get escalated to the appropriate level for a Microsoft employee to troubleshoot this. Unfortunately, I feel all of my time was wasted believing that would happen and my new expectation moving forward is to first consult with my new local tech support Copilot. Finally, these Microsoft support representatives should be terminated as they don't provide any support or resolution - just false hope and wasted time.

Enough with my rant. For those of you in search of help, I present to you a quick reference of how to recover your Microsoft Edge passwords using your Windows PC:** https://htmlhoster.com/p/AESKNHPK/**

-------------------------------------------------------------------------------------DISCLAIMER ** This is meant to be a reference. All powershell commands will vary based on the user's environment ****

Answer 5

SD - IA 178.9K Independent Advisor

Thank you for getting back. Did you contact support.microsoft.com before?

Some related issues;

https://www.reddit.com/r/MicrosoftEdge/comments/1n8qb3m/edge_deleted_all_my_passwords/

https://www.reddit.com/r/MicrosoftEdge/comments/1nlry26/microsoft_edge_saved_passwords_gone/

Standard 3rd party link disclaimer:

There may be links to non-Microsoft websites that provide accurate and safe information. Watch out for ads on websites frequently classified as PUP (Potentially Unwanted Products). There is no need to buy paid products to fix your computers, as they sometimes do more harm than good.

Michael Newton 0 Reputation points

2026-08-15T14:34:20.27+00:00

Yes, MSFT tech support created this Learn post.
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

Saved password went missing in Microsoft password manager under Edge browser

Enough with my rant. For those of you in search of help, I present to you a quick reference of how to recover your Microsoft Edge passwords using your Windows PC: https://htmlhoster.com/p/AESKNHPK/

-------------------------------------------------------------------------------------***DISCLAIMER* This is meant to be a reference. All powershell commands will vary based on the user's environment

6 answers

Enough with my rant. For those of you in search of help, I present to you a quick reference of how to recover your Microsoft Edge passwords using your Windows PC: https://htmlhoster.com/p/AESKNHPK/

-------------------------------------------------------------------------------------DISCLAIMER This is meant to be a reference. All powershell commands will vary based on the user's environment **

Your answer

Saved password went missing in Microsoft password manager under Edge browser

Enough with my rant. For those of you in search of help, I present to you a quick reference of how to recover your Microsoft Edge passwords using your Windows PC: https://htmlhoster.com/p/AESKNHPK/

-------------------------------------------------------------------------------------**DISCLAIMER ** This is meant to be a reference. All powershell commands will vary based on the user's environment **

6 answers

Enough with my rant. For those of you in search of help, I present to you a quick reference of how to recover your Microsoft Edge passwords using your Windows PC:** https://htmlhoster.com/p/AESKNHPK/**

-------------------------------------------------------------------------------------DISCLAIMER ** This is meant to be a reference. All powershell commands will vary based on the user's environment ****

Your answer

-------------------------------------------------------------------------------------***DISCLAIMER* This is meant to be a reference. All powershell commands will vary based on the user's environment

Enough with my rant. For those of you in search of help, I present to you a quick reference of how to recover your Microsoft Edge passwords using your Windows PC: https://htmlhoster.com/p/AESKNHPK/

-------------------------------------------------------------------------------------DISCLAIMER This is meant to be a reference. All powershell commands will vary based on the user's environment **