Spnsership credits not being applied to subscription

If the sponsorship shows Active with remaining credit, but charges were billed instead of offset by credits, the documented next step is to open a support request in the Azure portal.

Use this path:

1. Sign in to the Azure portal.
2. Go to Help + Support.
3. Submit a billing support ticket for the charged subscription.
4. Include that the sponsorship balance shows 2400 USD remaining, 0 USD used, and that one active subscription shows Subscription Cost: $1020.58 charged to the account instead of consuming credits.

Also verify that the subscription using the charges is actually under the billing account or billing profile where the credits are allocated:

1. In the Azure portal, search for Cost Management + Billing.
2. Select the correct billing account.
3. Go to Billing > Payment methods > Azure credits.
4. Confirm the credits appear in the same billing scope as the subscription being charged.

If the credits were redeemed through a legacy experience, credits may have been applied to a new Azure subscription and not to an existing pay-as-you-go subscription. In that case, the credits do not automatically offset charges on the other subscription.

For partner benefits, the behavior depends on redemption method:

• Legacy redemption creates a new Azure subscription and credits can’t be applied to an existing pay-as-you-go subscription.
• Modernized redemption deposits credits onto a Billing Profile, and subscriptions under that billing profile can use the credits.

If the charged subscription is not in the same billing profile or is an older existing subscription from a legacy redemption flow, that explains why the charges were billed separately.

• Understanding Azure Usage and Billing
• Track Your Azure credit balance for a Microsoft Customer Agreement
• Use your Azure credits
• Use your Azure credits