My vault in Onedrive wont open

henk pauw 0 Reputation points
2026-08-09T14:57:35.1166667+00:00

Error code [Removed PII]

I see the Vault it recognizes me when i log in but then it stops and gives this fault code

Microsoft 365 and Office | OneDrive | For home | iOS
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  1. Ian-T 10,695 Reputation points Microsoft External Staff Moderator
    2026-08-10T07:52:53.79+00:00

    Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data. 

    Hi henk pauw

    I’m sorry you’re having trouble opening Personal Vault. Please try resetting the OneDrive app:

    1. Open OneDrive and select your profile picture.
    2. Select Settings > Account, choose the affected account, then select Reset.
    3. Restart the iPhone and try opening Personal Vault again.

    If the issue continues, update OneDrive or uninstall and reinstall the app. You can also try opening Personal Vault at OneDrive.com in an InPrivate or Incognito browser on other devices such as your MacBook to see how things go.

    Hope to hear from your soon

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