Microsoft 365 family order

Russell Humphrey 0 Reputation points
2026-08-09T10:27:51.25+00:00

My Microsoft 365 familyrenwal order shows coupled, but the subscription does not appear in service & subscriptions and Office will not activate

Windows for home | Other | Accessibility
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  1. DaveM121 931.8K Reputation points Independent Advisor
    2026-08-09T11:02:28.4633333+00:00

    Log into your Microsoft account on this link, go to the Payments and Billing section, is it indicated your payment has been processed correctly.

    https://account.microsoft.com/services/

    If so, check the expiry date listed on your subscription, is that listed correctly for your payment.

    If not, this forum is just a user to user forum, no-one here has any account access, you will need to contact Microsoft Support directly, try using this method to contact their support.

    Go to this link: https://support.microsoft.com/contactus

    Select Microsoft 365

    Click 'Get Home Support'.

    In the box provided, type billing.

    Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

    Navigate to Microsoft 365 and Office - Manage my Subscription.

    Select the 'Chat with support agent in web browser' option

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