Microsoft Edge keeps crashing.

Question

Microsoft Edge keeps crashing.

Pierson-Balik, Hayden J 25

Microsoft Edge keeps crashing. I can't open it. When I do, it opens a blank grey window and then closes. I looked in Task Manager, there are no active instances of Edge. There are 6 instances of Microsoft Edge WebView2.

It started yesterday, I had had my laptop running for the last 3 weeks. I've had a class and stuff open and I decided not to close it. The class recently ended and I shut down the computer. Yesterday, I opened it and the desktop background was black. Then Edge wouldn't open. I have also found out just now, that a good amount of apps won't work. So far, it looks like Outlook, Edge, Paramount+, Netflix, Lenovo Vantage, and Remarkable won't work or won't function properly (Remarkable opens to a white update screen).

I have restarted. I've attempted to repair Edge, but now it seems bigger than that. I've tried to reset the user data for Edge. I've tried to use DISM file checker. It originally worked but stopped at 63% for a while. I closed out of the terminal and the progress bar doesn't come back. I believe the problem has to do with the memory maxing out as its remaining around 55%. When I try to boot up Edge, a bunch or msedge instances open before one gets suspended and they all end leaving one or two instances of Microsoft Edge. They eventually end too. I am almost certain of some weird corrupted files. I honestly have no clue how it got this bad. I think there might be something wrong with the WebView2. This is because I tried to uninstall an app I've had and it said that it couldn't be installed without having it installed even though there are instances running. I am honestly lost. I'm afraid I might need to factory reset, and that's not very exciting.

kagiyama yutaka 5,330 Reputation points

2026-08-09T07:38:50.8+00:00

Could you add a little more info about what happens in Windows? If you try a new user account or Safe Mode, I’m curious whether the apps still fail. It also helps to know if Windows Update shows any errors, or if the Event Viewer reports anything for Edge or WebView2. With those, it’s easier to tell if this is just an Edge issue or something affecting Windows as a whole.
Richard Leusink 85 Reputation points

2026-08-10T09:39:42.8333333+00:00

We had 8 users with this problem. Uninstalling NVIDIA RTX Desktop Manager and restarting the PC fixed the problem.
nviewH64.dll causing the problem in our case.

Answer accepted by question author

Richard Leusink 85

We had 8 users with this problem. Uninstalling NVIDIA RTX Desktop Manager and restarting the PC fixed the problem. nviewH64.dll causing the problem in our case.

kagiyama yutaka 5,330 Reputation points

2026-08-10T13:03:52.21+00:00

Thanks for sharing that. I think it’s helpful for others to know that removing the RTX Desktop Manager cleared the issue.
Pierson-Balik, Hayden J 25 Reputation points

2026-08-10T15:34:01.5966667+00:00

That worked, thank you so much!

2 additional answers

Your answer

kagiyama yutaka 5,330 Reputation points

2026-08-09T07:38:50.8+00:00

Could you add a little more info about what happens in Windows? If you try a new user account or Safe Mode, I’m curious whether the apps still fail. It also helps to know if Windows Update shows any errors, or if the Event Viewer reports anything for Edge or WebView2. With those, it’s easier to tell if this is just an Edge issue or something affecting Windows as a whole.
Richard Leusink 85 Reputation points

2026-08-10T09:39:42.8333333+00:00

We had 8 users with this problem. Uninstalling NVIDIA RTX Desktop Manager and restarting the PC fixed the problem.
nviewH64.dll causing the problem in our case.
kagiyama yutaka 5,330 Reputation points

2026-08-10T13:03:52.21+00:00

Thanks for sharing that. I think it’s helpful for others to know that removing the RTX Desktop Manager cleared the issue.
Pierson-Balik, Hayden J 25 Reputation points

2026-08-10T15:34:01.5966667+00:00

That worked, thank you so much!

Answer 1

kagiyama yutaka 5,330

I think trying the apps under a new Windows user helps show whether the problem stays with Edge or comes from the current Windows profile.

Pierson-Balik, Hayden J 25 Reputation points

2026-08-10T14:41:18.5633333+00:00

I went into Safe Mode and Edge seemed opened up just fine. Windows Update doesn't show any errors. The /last update I installed was 7/19 and it was a security update. I do have some driver updates that I haven't installed yet. I opened Event Viewer. There seems to be events in the Windows Logs. But honestly, I don't know where to start with it or what to look for.

Answer 2

Given the symptoms, the most supported next steps are to isolate whether this is an Edge profile/startup problem or a broader Windows/app issue.

End all Edge processes first.
- Press Ctrl+Shift+Esc to open Task Manager.
- End every msedge.exe task.
- Then try starting Edge again.
- Leftover background processes from a previous session can block a clean start.
Start Edge with a temporary profile.
- Open Command Prompt and run:
```
   "C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe" --user-data-dir="%TEMP%\edge-test-profile"
```
- If Edge opens normally with this test profile, the original profile is corrupted.
If the temporary profile works, create a new Edge profile.
- Close all Edge windows.
- Go to %LOCALAPPDATA%\Microsoft\Edge\User Data.
- Rename Default to Default.old.
- Start Edge so it creates a fresh Default profile.
- If Edge is stable, copy needed data such as Bookmarks from Default.old into the new profile.
If Edge opens long enough to access settings, turn off graphics acceleration.
- Go to edge://settings/system.
- Turn off Use graphics acceleration when available.
- Restart Edge.
- If this fixes the blank gray window, update the GPU driver and then turn graphics acceleration back on.
Repair Edge again, but only after making sure it is closed for all users.
- Go to Start > Settings > Apps > Installed apps.
- Select Microsoft Edge > Modify > Repair.
- The device must be connected to the internet.
- Browser data and settings should not be affected by repair.
- If Modify is unavailable, Edge is likely managed by the organization.
If Edge still crashes, collect crash details before escalating.
- In Edge, go to edge://version and note the full version.
- Go to edge://crashes and note the most recent crash ID.
- In Event Viewer, go to Windows Logs > Application, filter for Application Error entries for msedge.exe, and export the matching events.

Because Outlook, Netflix, Paramount+, Lenovo Vantage, and Remarkable are also failing, this points beyond a normal Edge-only profile issue. The Edge-specific steps above can confirm whether Edge itself is corrupted, but multiple affected apps indicates a broader Windows or app platform problem rather than only WebView2. The supported Edge path is:

kill leftover Edge processes,
test with a temporary profile,
replace the profile if the test works,
disable graphics acceleration if possible,
then repair Edge.

References: