Bluetooth is not listed on device manager

Richard Cheslock 20 Reputation points
2026-08-08T14:04:35.32+00:00

Bluetooth is not listed on device manager

Having problem with wireless mouse

Surface | Surface Pro | Performance and maintenance
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AI answer

2026-08-08T14:04:51.49+00:00

If Bluetooth is not listed in Device Manager, first confirm the device actually supports Bluetooth. Microsoft’s guidance states that if Bluetooth is missing, checking the product specifications is the first step because some devices do not have Bluetooth.

If the wireless mouse previously worked over Bluetooth, try these supported steps:

  1. Run the Windows Bluetooth troubleshooter in the Get Help app.
  2. In Device Manager, check whether Bluetooth appears after a restart.
  3. If Bluetooth appears later in Device Manager, uninstall the Bluetooth adapter and let Windows reinstall it:
    • Open Device Manager
    • Expand Bluetooth
    • Right-click the Bluetooth adapter
    • Select Uninstall device > Uninstall
    • Shut down the PC
    • Turn it back on
    • If Windows does not reinstall it automatically, open Device Manager and select Action > Scan for hardware changes
  4. If the driver issue continues, download and install the latest Bluetooth driver from the PC manufacturer’s support website, then restart the PC.
  5. If Bluetooth can be turned on but the mouse still does not work, remove the Bluetooth device and pair it again in Settings > Bluetooth and devices > Devices.

For Windows 10, Microsoft also notes that support ended on October 14, 2025.

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  1. Lychee-Ng 27,850 Reputation points Microsoft External Staff Moderator
    2026-08-10T09:49:57.8433333+00:00

    Hi Richard Cheslock,

    I understand how frustrating it is when Bluetooth is missing on your Surface Pro, especially when it's required for your wireless mouse. If it's completely missing from Device Manager, this is usually caused by a driver issue, or a hardware problem. Before assuming a hardware failure, and besides the suggestions in AI answer, let's try:

    1 - Make sure the Bluetooth is not hidden

    • Press Win + X > Device Manager
    • Select View > check Show hidden devices.
    • Check whether a Bluetooth category appears
    • Also check under Other devices for any warning icon.

    2 - Make sure everything is up to date

    • Go to Settings > Windows Update > Check for updates 
    • Then go to Advanced options > Optional updates 
    • Install all available updates and reboot.

    3 - Restart the Bluetooth Support Service

    • Press Win + R > type services.msc > press Enter.
    • Find and right-click Bluetooth Support Service > Properties
    • If the service stopped, click Start. If it's already running, click Restart.

    4 - Run the supported troubleshooting tools for Surface

    5 - Manually install the latest Surface drivers and firmware package

    If none of the above helps and Bluetooth still does not appear anywhere, that begins to point more toward the Bluetooth hardware not being detected by the system rather than a simple missing drive.

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