Adding account in mail

Question

Adding account in mail

Darby Watson 0

I am trying to add an account to Mail rather than Outlook. How do I do this?

John Jefferson Doyon 86,990 Reputation points Independent Advisor

2026-08-07T20:58:57.0566667+00:00
Hi, @Darby Watson

If you mean the old Windows Mail app that came with Windows 10/11, Microsoft has retired that app. It can no longer send or receive email, so unfortunately you cannot add an account to it now.

Microsoft replaced it with the new Outlook for Windows.

Just to make sure I understand what you are trying to do:

Are you using Windows 10 or Windows 11?

When you say "Mail," do you mean the old Windows Mail app with the envelope icon, or a different mail program?

Thanks!

1 answer

Your answer

John Jefferson Doyon 86,990 Reputation points Independent Advisor

2026-08-07T20:58:57.0566667+00:00

Hi, @Darby Watson

If you mean the old Windows Mail app that came with Windows 10/11, Microsoft has retired that app. It can no longer send or receive email, so unfortunately you cannot add an account to it now.

Microsoft replaced it with the new Outlook for Windows.

Just to make sure I understand what you are trying to do:

Are you using Windows 10 or Windows 11?

When you say "Mail," do you mean the old Windows Mail app with the envelope icon, or a different mail program?

Thanks!

Answer 1

If the goal is to add the account in the Windows 8 Mail app, use these steps:

From Start, select the Mail tile.
If Mail shows Add your Microsoft account, sign in with a Microsoft account first, then continue.
If Mail shows Add your email accounts, select Outlook.
If Mail opens an existing mailbox instead:
- Open Settings
- Select Accounts > Add an account > Outlook
On Add your Outlook account, enter the email address and password for the account to add, then select Connect.
Mail will search online for the server settings.
If setup succeeds and Your email account is successfully configured appears, select Finish.
If Make my PC more secure appears, review it and select Enforce these policies.

If Mail cannot set up the account automatically, manual server details may be needed. For POP or IMAP setup in Mac Mail, the incoming Microsoft 365 server is outlook.office365.com and the outgoing SMTP server is smtp.office365.com.