Microsoft rewards problem

Ryan Kazmi 20 Reputation points
2026-08-07T19:15:37.3633333+00:00

Hello there I'm a Muslim so I'll be straight and not lie about anything but here's the issue I had a laptop on which I earned points using a google extension that automatically searched whenever I opened google I got 3k points from tht on this acc I wanted a online stores giftcard first I got one for 2.5k points (shopon.pk giftcard) to check if Microsoft rewards was real and it worked then I farmed points till 17k I think yeah it's 17.3k then I became greedy and wanted to get Xbox giftcard for Fortnite stuff so I changed my region from my country (Pakistan) to America and it said that keep earning points to get giftcards but I couldn't earn more points because I broke my laptops screen and it was working on a monitor until I tried to download a new windows(tiiny 10) so it could have better performance but I was so dumb I didn't think that bios can't work on monitor. It made my laptop idk crash on every startup and I couldn't even see what error it had so I could fix it. I also tried using my brothers pc to download windows 10 on ssd but that didn't work too anyways back to the point so after a month I changed my region back so I could redeem my giftcard (shopon.pk) one with my points but it's locked due to region or something else error I can claim other cards but not the shopon.pk one idk what is happening and I'm sorry for exploiting pls fix this and you can monitor me I'll not use the extension again

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

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Hendrix-V 18,935 Reputation points Microsoft External Staff Moderator
2026-08-08T04:02:24.6366667+00:00

Hi Ryan Kazmi,

Thank you for providing the details of your situation. Based on what you've described, the issue may be related to the account's region changes and the redemption eligibility of specific Microsoft Rewards offers. Some rewards are only available in certain regions, and changing the account region can sometimes affect which rewards can be redeemed afterward.

Since the problem appears to be tied to your Microsoft Rewards account and a specific Shopon.pk gift card redemption, the best next step would be to contact Microsoft Rewards Support directly. They have access to account-level information and can review why that particular reward is unavailable while other rewards remain redeemable.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas.

I hope this helps point you in the right direction. Wishing you the best with resolving the redemption issue.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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