Ads in games not working

Lynn Lynn 5 Reputation points
2026-08-07T18:36:22.27+00:00

When playing the MSN game Farm Merge Valley, players can normally watch ads to receive free items or speed up time-consuming tasks. However, MSN now requires users to provide consent before ads can be shown.

The game displays the following message:

"MSN requires users to consent to advertising cookies to deliver ads within games. To manage these settings, scroll to the bottom of the main MSN page, click the Privacy Setting button, and opt in to the advertising cookies."

The problem is that after scrolling to the bottom of the MSN main page and clicking Privacy Settings, there is no option to enable or opt in to advertising cookies. As a result, ads cannot be viewed, and players are unable to claim free rewards or speed up gameplay.

This issue is very frustrating because the instructions provided do not match the available settings. Please investigate this issue and provide a way for users to enable advertising cookies so the in-game ads function correctly.

Windows for home | Other | Gaming
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  1. Emma1-N 11,865 Reputation points Microsoft External Staff Moderator
    2026-08-07T23:39:53.42+00:00

    Welcome Lynn Lynn,

    I understand how frustrating it can be when Farm Merge Valley is asking you to enable advertising cookies to view rewarded ads, but the Privacy Settings page does not provide an option to enable advertising cookies, preventing you from receiving in-game rewards. 

    Before proceeding, I would like to narrow down the issue:               

    • Does this occur when using the game on MSN through a web browser or through the Microsoft Start/MSN app? 
    • Which browser are you using when accessing the game (Microsoft Edge, Chrome, Firefox, etc.)? 

    I look forward to your reply so we can continue working together to address the issue.    

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  2. Robert Brown 0 Reputation points
    2026-09-10T02:39:58.0133333+00:00

    google chrome browser

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  3. Robert Brown 0 Reputation points
    2026-09-10T02:41:31.95+00:00

    google chrome browser

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