I have an app that was downloaded from https://apps.microsoft.com titled Printer Fixer, I am unable to find and remove the app.

Butch Reed 20 Reputation points
2026-08-07T18:33:31.3033333+00:00

The "Printer Fixer" app that was downloaded from the Microsoft App store does not appear in the app list and I am unable to remove it from my computer. How can I find it on my computer and remove it.

Windows for home | Windows 11 | Apps
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AI answer

2026-08-07T18:33:51.46+00:00

If the app came from Microsoft Store and it does not appear in the normal app list, try these removal paths in order:

  1. Check Microsoft Store library and reinstall/remove path.
    • Open Microsoft Store.
    • Select See more > My Library.
    • Find Printer Fixer.
    • If it appears there, select Install if needed so Windows can register it correctly again, then uninstall it from Windows.
  2. Uninstall from Windows 11 Settings.
    • Go to Start > Settings > Apps > Installed apps.
    • Find the app.
    • Select More > Uninstall.
  3. Uninstall from the Start menu.
    • Select Start > All apps.
    • Search for Printer Fixer.
    • Press and hold or right-click it, then select Uninstall.
  4. Reset Microsoft Store if the app is missing from Store or not showing correctly.
    • Press Windows key + R.
    • Enter wsreset.exe and select OK.
    • A blank Command Prompt window opens, then closes after about 10 seconds, and Microsoft Store opens automatically.
    • Search for the app again.
  5. Run the Microsoft Store apps troubleshooter.
    • Go to Start > Settings > Update & Security > Troubleshoot.
    • Select Windows Store apps > Run the troubleshooter.
  6. If the app still cannot be found, possible reasons include:
    • the app is no longer available in Microsoft Store,
    • the app is hidden by family settings,
    • the app is not compatible with the device,
    • Windows was updated and the PC still needs a restart,
    • the PC is not authorized for Microsoft Store apps.

If the app is a traditional Windows program rather than a Store app entry, also check:

  • Start > Settings > Apps > Installed apps > Uninstall
  • Control Panel > Programs > Programs and Features > Uninstall

If uninstall fails because the program is blocked from being removed, use the Program Install and Uninstall troubleshooter. It helps fix issues that prevent programs from being completely uninstalled.

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  1. Hendrix-V 18,935 Reputation points Microsoft External Staff Moderator
    2026-08-08T05:07:21.57+00:00

    Hi Butch Reed,

    If the app was installed from the Microsoft Store but does not appear under Installed apps, it may not have registered correctly with Windows, which can make it difficult to locate through the normal uninstall options.

    As an alternative, try checking whether Windows still recognizes the app package:

    1. Right-click Start and select Windows Terminal (Admin).
    2. Run: Get-AppxPackage *Printer*
    3. If you see an entry related to Printer Fixer, remove it with: Get-AppxPackage *Printer* | Remove-AppxPackage

    If no matching package is found, running Microsoft's Program Install and Uninstall Troubleshooter may help remove any orphaned app records that no longer appear in Settings or Control Panel.

    Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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