Unable to create technical support request with active Developer Support plan

Question

Unable to create technical support request with active Developer Support plan

Bohdan Zaiats 0

We recently upgraded our Azure support plan from Basic to Developer.

I am an Owner of the affected Azure subscription. However, when I try to create a technical support request, either from the affected Azure SQL resource/alert or through Help + support, the portal only redirects me to Microsoft Q&A or documentation and does not provide an option to open a support case.

Developer Support should include Severity C technical support. Could you please verify that the Developer Support entitlement is correctly associated with our subscription and advise how I can create a technical support request?

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2 answers

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Answer 1

Erland Sommarskog 137.4K MVP Volunteer Moderator

With a Developer Support Plan, your questions will end up here in Microsoft Q&A, see https://learn.microsoft.com/en-us/azure/azure-portal/supportability/priority-community-support for more details.

I don't have experience of that actually work in practice. However, since I'm a moderator, I see this for your post:

User's image

So somehow, you seem to have Developer Support now.

Hopefully, someone from Microsoft External Staff - who have access to more data than I have - can share more details about your support options.

Pilladi Padma Sai Manisha 11,715 Reputation points Microsoft External Staff Moderator

2026-08-07T19:42:30.9466667+00:00
Hi @Bohdan Zaiats
Thank you for reaching out. Based on your description, it appears you may be using a Developer plan, which has certain limitations that could be preventing the requested operation.

We are from Microsoft Support and would be happy to assist you. Could you please provide the following details?

The exact issue you're experiencing.

Any error message or screenshot (if available).

The steps you've already tried.

The Azure service or resource you're working with.

Once we have this information, we'll be happy to investigate further and help you resolve the issue.
Bohdan Zaiats 0 Reputation points

2026-08-10T15:21:48.94+00:00

Hi, thank you.

The original issue I wanted Microsoft Support to investigate is an Azure SQL connectivity alert.

We received the following Azure Monitor alert: “Fired: Sev2 Azure Monitor Alert failed sql connection on stardust (microsoft.sql/servers/databases) at 8/5/2026 11:16:20 PM”

The alert was later automatically resolved.

I checked the available Azure Monitor metrics, Resource Health, Activity Log, and SQL connectivity logs, but I was unable to find any information explaining what caused the failure.

I would like Microsoft Support to investigate whether there was any Azure platform-side or transient SQL Database issue at that time, what caused the connection failure, and whether any action is required on our side.

The affected service is Azure SQL Database.

I can provide the subscription ID, server/database name, screenshots, and exact alert details privately if needed.
Pilladi Padma Sai Manisha 11,715 Reputation points Microsoft External Staff Moderator

2026-08-11T20:22:44+00:00

Thank you for the detailed information. Since the alert was automatically resolved and the available Azure Monitor metrics, Resource Health, Activity Log, and SQL connectivity logs do not show the cause, this requires a backend investigation.

Please provide the subscription ID, SQL server/database name, alert resource ID (if available), and the exact UTC timestamp/time window of the connectivity failure. Screenshots of the alert and any relevant diagnostic information would also be helpful.

Microsoft Support can then investigate the Azure platform/service telemetry for that timeframe to determine whether there was a transient Azure SQL Database or platform-side connectivity issue, identify the likely cause, and confirm whether any customer-side action is required.

Please avoid posting subscription IDs or other sensitive details publicly; share them through the appropriate private support channel.
Bohdan Zaiats 0 Reputation points

2026-08-12T15:00:31.2533333+00:00

Thank you. Could you please advise which private support channel I should use to provide the subscription ID, SQL server/database name, alert resource ID, screenshots, and exact UTC timestamps?

The Azure portal does not currently give me an option to create a technical support case under our Developer Support plan, which is why I was redirected to Microsoft Q&A in the first place.

Please let me know how I can securely provide the requested information for the backend investigation.

Answer 2

Hi @Bohdan Zaiats
Thank you for the information provided.

Based on the current Azure support experience for Developer Support plans, eligible technical requests may be routed through Priority Community Support (PCS) in Microsoft Q&A instead of the traditional support ticket workflow. If a Microsoft engineer determines that backend investigation is required, they can continue the discussion through private message as per the below screenshot.
User's image

To assist with further investigation, we can provide a secure consent link through a private message. Using this consent link, you will be able to create a Microsoft Support request and securely share the required details, such as the Subscription ID, SQL Server/Database name, Resource ID, screenshots, and timestamps.

Please let us know if you would like us to share the consent link via private message, and we will provide it accordingly.

Once the support request is created, the appropriate support team can perform the required backend investigation.