UK Onboarding Loop: Database Glitch "State__GB_England" Freezes Legal Profile - Ticket #[2608070040002009]

Sarah CIC 0 Reputation points
2026-08-07T18:04:27.6666667+00:00

I have been raising this as an issue for a week now. I understand others have been raising this for months and have never had it resolved.

My Companies House Registration has "England" in the address which means it is adding "State__GB_, United Kingdom" using a workflow to the address and it is then automatically rejecting access to the Partner Centre for me.

I have tried every combination of address, used different primary contacts, tried Duns no as well as Companies House number and they all end with the same outcome. The workflow automatically rejects my access and prevents me from continuing with the applications. I have sent copies of my companies house registration and the people connected to the organisation.

My Understanding is it needs to be overidden manually but the tickets are not been responded to. This ticket today was a new one but I have others from a week ago untouched. This issue appears to have been going on for a long time now. Surely there should be a process to prevent this from happening?

Please can this be actioned or my ticket be routed to the correct team to manually override this as soon as possible.

Microsoft Partner Center | Other
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