Groupme app doesn’t send me a verification code though I entered the correct phone number. What do I do?

Bettina Bunton 0 Reputation points
2026-08-07T17:34:18.9533333+00:00

The two-factor authentication 6-digit code won't send to the phone number ending in 26. We've tried on the phone and the web browser and neither is working. Please help!

GroupMe | SMS messaging
GroupMe | SMS messaging

A feature that allows users in the U.S. to participate in GroupMe chats via standard text messages, without needing the app or internet access.

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  1. GsN5034 - IA 76,465 Reputation points Independent Advisor
    2026-08-10T08:08:54.9066667+00:00

    Hello, thank you for reaching out to Microsoft Q&A.

    Do you have a backup code instead? (as shown in the screenshot)

    User's image

    If "yes", you can use the backup code and see whether you can sign in to your GroupMe account successfully.

    Or, try connecting your device to another Wi-Fi network, such as a mobile hotspot, and see whether you receive the verification code.

    Also, make sure your phone isn’t blocking texts from unknown numbers.

    Go to your phone’s message settings and check the blocked senders list. If Microsoft’s number is on the list, remove it and try requesting the verification code again.

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  2. Bettina Bunton 0 Reputation points
    2026-08-07T17:36:24.5733333+00:00

    This does not solve my problem.

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