How to fix "We're sorry, but Excel has ran into an error that is preventing it from working correctly. Excel will need to close as a result"

Dominic Chuma 0 Reputation points
2026-08-07T14:55:54.52+00:00

I tried to open an excel file and the above-mentioned error popped up. I have not been able to use or open any excel file since then. Please help it's urgent.

Microsoft 365 and Office | Excel | For home | Windows
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  1. AI answer

    2026-08-07T14:56:13.67+00:00

    Try these steps in order:

    1. Repair Office first
      • Close all Office apps.
      • Open Control Panel.
      • Go to Programs > Programs and Features.
      • Select the Office product.
      • Choose Change.
      • Run Quick Repair first.
      • If Excel still fails, run Online Repair.
      • Restart the PC after the repair finishes.
    2. Check whether add-ins are causing Excel to crash
      • Start Excel in Safe Mode.
      • If Excel opens in Safe Mode, the issue is likely an add-in.
      • In Excel, go to File > Options > Add-ins.
      • In the Manage list, select COM Add-ins and choose Go.
      • Clear all add-ins.
      • Restart Excel normally.
      • If Excel starts, re-enable add-ins one at a time to find the faulty one.
    3. Update Windows if Excel still does not start
      • On Windows 11: Start > type settings > Windows Update > Check for updates.
      • On Windows 10: Start > Settings > Update & security > Windows Update > Check online for updates from Microsoft Update.
    4. If Excel opens but a specific workbook fails, try repairing the file
      • Open Excel.
      • Go to File > Open > Browse.
      • Select the workbook.
      • Select the arrow next to Open.
      • Choose Open and Repair.
    5. If double-clicking files opens incorrectly or shows association errors
      • Run Quick Repair again from Control Panel > Programs and Features > Office > Change.
      • This can fix Office file-association problems.

    If all Office apps are affected, Online Repair is the strongest next step because it reinstalls Office components.


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