Microsoft Forms Quiz – Correct Answer Selected but Awarded 0 Points for Some Respondents

Jayanti Jha 0 Reputation points
2026-08-07T13:07:27.8933333+00:00

Hello Microsoft Support,

We are experiencing an inconsistent auto-grading issue in Microsoft Forms Quiz.

Issue

Some respondents are being awarded 0 points despite selecting the correct answer. The quiz is configured correctly, and the correct option is marked in the quiz editor.

Details

  • Form Type: Microsoft Forms Quiz
  • Sharing setting: Anyone can respond
  • Auto-grading enabled
  • The issue occurs only for a few respondents, while the majority receive the correct score for the same question.
  • We verified that the correct answer is still marked correctly in the editor.
  • The issue is not consistent and cannot be reproduced for every submission.

Example

Question:

Which university does this logo belong to?

Correct answer configured:

University (Option 1)

Observed behavior:

Some respondents selected Option 1 (University) but were awarded 0 points, whereas other respondents selecting the exact same option received full marks.

What we have already checked

  • Verified that the correct answer is configured correctly.
  • Verified that the quiz was fully configured before participants started responding.
  • No edits were made to this particular question after responses began.
  • Tested the quiz ourselves, and it scores correctly in most cases.

Since this quiz was used at a live student event, we'd appreciate your help in identifying the cause of this inconsistent grading behavior and whether there is any known issue or workaround.

Thank you.

Microsoft 365 and Office | Microsoft Forms | For business
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  1. Julie Huynh 3,085 Reputation points Independent Advisor
    2026-08-07T14:15:23.4766667+00:00

    Dear @Jayanti Jha,

    Good day! Welcome to Microsoft Q&A forum!

    Based on your description, I understand that some respondents in your Microsoft Forms Quiz are receiving 0 points despite selecting the correct answer, while other respondents who selected the same answer receive full marks. The quiz is configured correctly with auto-grading enabled, and the issue appears to occur inconsistently for only a subset of submissions.

    To better understand the behavior and identify any patterns, could you please help us with the following information:

    • Does the issue occur on a single question only, or have you observed it on multiple questions within the quiz?
    • Approximately how many respondents were affected compared to the total number of submissions received?
    • Were the affected respondents using similar browsers, devices, or operating systems?
    • Can you share screenshots of:
      • The question configuration showing the correct answer selected
      • An example response where the respondent selected the correct answer but received 0 points
    • Does the issue persist if the same question is tested in a newly created quiz?
    • When reviewing the exported Excel results, does the captured answer for affected respondents exactly match the configured correct answer?

    Please kindly check the above question and try on your end and let me know is the issue persists.

    I appreciate your patience and understand the importance of ensuring accurate scoring for student assessments.

    When I have the additional information above, I can continue investigating potential causes and determine whether this aligns with any known Microsoft Forms behavior.

    Thank you for your time and understanding!

    If you have extra questions about this answer, please click "Comment". 

    Note: Please follow the steps in [forum documentation] to enable e-mail notifications if you want to receive the related email notification for this thread. 

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