A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
If Family Safety is blocking every app and asking for permission, use this sequence:
- Check whether the account is still in a family group at Sign in.
- If no family members appear, the account is not currently in a family group.
- If a family is listed, the account may still be managed there.
- If the account is an adult but Microsoft is treating it as a child, correct the birth date on the Microsoft account using the steps under “I'm an adult, but Microsoft thinks I'm a child”.
- If the account should not have Family Safety restrictions, run the Family Safety refresh task on each affected Windows device:
- Press Windows + R
- Type cmd and select OK
- Run:
schtasks /run /tn "Microsoft\Windows\Shell\FamilySafetyRefreshTask" - Restart the computer
- If Chrome or other browsers are the main apps being blocked, there is a known issue where some browsers can shut down unexpectedly or fail to prompt correctly when Activity reporting is turned off.
- Temporary workaround: turn on Activity reporting in Family Safety under Windows settings.
- On affected devices, the issue is also fixed by later Windows updates noted in the resolved issues documentation.
- If the account is still in a family group and restrictions are intended to be removed, the organizer can remove the member from the family group:
- Sign in to the family site
- Select the member
- If needed, select Remove consent for child accounts
- Then select Remove from family group
- If the problem continues, contact support or send logs from the Family Safety mobile app:
- In the app: Home > Help & Feedback > Send logs