Hi Jane Robinson,
The.LD file extension is not a standard Windows image format, so Windows may not recognize it as a JPEG file. In some cases, the file may have been created by a specific application or saved with an unexpected extension rather than as a standard image.
To help identify the file type, please try these quick checks:
- Open File Explorer and enable View > Show > File name extensions.
- Right-click one of the .LD files and select Properties.
- Check the Type of file field and note where the file came from (camera, phone, email attachment, download, etc.).
If you can share the source of the files or a screenshot of the file properties, the community may be able to determine which application is needed to open or convert them.
I hope this helps point you in the right direction. Feel free to provide a few more details about the files, and we'll be glad to help further.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.