Family Safety

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Family Safety

MaryChrisStephenson-9981 0

I am trying to get an app on my daughter's phone. It is sending it for Her messages as if it is coming as a text from me. Somehow it has switched things around. How do I fix it

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Answer 1

Xavier-D 12,515 Microsoft External Staff Moderator

Hello MaryChris Stephenson

It sounds like the app request may be coming through Apple’s Ask to Buy feature in Messages rather than through Microsoft Family Safety.

Microsoft purchase requests normally appear as a phone notification and in the Family Safety notification feed.

I need you to confirm some question first:

Is she downloading the app from the Apple App Store or Microsoft Store?
Does the request appear in Apple Messages/iMessage or in the Family Safety app?
Is your Apple ID and your daughter’s Apple ID different under Settings > Family?

Once confirmed, we can determine whether the Apple Family Sharing accounts are reversed or whether the Microsoft family roles need correcting.

Feel free reply back to this post and update me on this issue, I'll be happy to help.

MaryChrisStephenson-9981 0 Reputation points

2026-08-07T18:55:19.71+00:00

Thank you for responding. I spent a good amount of time with Microsoft AI getting nowhere and extremely frustrated to answer your questions.

She is downloading the app from Apple the request appears in Apple messages and it appears like I sent it to her and yes, we have different Apple IDs
Xavier-D 12,515 Reputation points Microsoft External Staff Moderator

2026-08-08T01:16:45.2633333+00:00
Hi MaryChrisStephenson-9981

Thank you for responding

Since the request comes from the Apple App Store and appears in Apple Messages, this is Apple’s Ask to Buy feature, not Microsoft Family Safety.

Please try the following:

On your iPhone, open Settings > Family and confirm that you are listed as the organizer or parent/guardian.

Select your daughter’s name, then Ask to Buy, and confirm Require Purchase Approval is enabled.

Check that your daughter’s contact card contains her correct Apple Account email address or phone number. Apple states this helps route and identify Ask to Buy requests correctly in Messages.

Confirm both devices are updated and are signed in with the Apple Accounts associated with the same Family Sharing group.

If it still appears reversed, please contact Apple Support because the request and its sender identification are handled through Apple Family Sharing and Messages rather than by Microsoft Family Safety.
Xavier-D 12,515 Reputation points Microsoft External Staff Moderator

2026-08-15T00:16:16.7866667+00:00

Hi MaryChrisStephenson-9981

I’m following up to check on the status of this issue.

Have you had an opportunity to review the answer shared earlier?

Any update you can provide would be greatly appreciated.