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lOST MY OUTLOOK DUE TO PAYMENT ISSUE
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 56.00000000000001%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESH%3C/text%3E%3C/svg%3E)
Sabine Holton
0
Reputation points
I LOST MY ENTIRE OUTLOOK PROFILE DUE TO A PAYMENT DELAY AS i SWITCHED CREDIT CARDS. MICROSOFT TRIED TO HELP YESTERDAY, LADY SPENT HOURS ON MY COMPUTER, HOWEVER, SHE REALLY MESSED ME UP.
IS MICROSOFT ABLE TO RECOVER MY EMAIL ALL FOLDERS, CALENDARS, PERMISSIONS ETC. FROM 8/3/2026?
I'M AT MY WITS END.
THANK YOU. SABINE
Outlook | Web | Outlook.com | Email
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Sabine Holton 0 Reputation points
2026-08-06T17:38:31.0233333+00:00 HELP ME PLEASE! YOUR PEOPLE SO FAR WERE UNABLE TO RESTORE MY OUTLOOK. ALL FILES, CONTACTS, ETC. ARE LOST. PLEASE HELP.
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Jeronimo Fuerte 45,760 Reputation points Independent Advisor2026-08-06T20:25:13.2033333+00:00 I’m sorry you are dealing with this situation. Could you please confirm which subscription you had?
Please also sign in to account.microsoft.com/services with the account used to purchase the subscription and share a screenshot showing its current status, renewal date, and any past-due notice, while hiding your email address and payment details. Microsoft advises checking this page to confirm whether a subscription has expired or has an outstanding payment.
Also, when you sign in directly at Outlook.com, are your emails, folders, contacts, and calendar still visible, or are they missing there as well? This distinction is important because it will show whether the problem affects the online mailbox or only the Outlook profile installed on the computer. Please also confirm whether the subscription has already been renewed and whether Microsoft shows that your account is over its storage limit, since an expired subscription can reduce available storage and an over-quota account may be unable to send or receive email.
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Sabine Holton 0 Reputation points
2026-08-06T21:59:21.8266667+00:00 I have Microsoft 365 PersonaI. I paid yesterday via credit card yesterday when I discovered that I owed. Here is what Microsoft page shows on my order history.
When I go to my outlook email app, the lady that set me up did a very odd set up to get the emails to start coming back. However, most of the folders I had are blank information in them, also, all contacts are gone, all calendar events are gone, etc.
also, when I go to the web page outlook email, it is completely blank, no emails at all, except the few test emails I sent to myself, are showing up in sent folder, but nothing in inbox at all, See attached screen shot,
Look at the highlighted area, ????? what the heck. the lady that helped me, totally screwed my system up. I need to restore my outlook mailbox, calendar, contacts etc. back to what it was on 8/3/2026 or earlier. This also caused outlook on my iphone and ipad, not to work. I want my outlook back and restored, and synced with my iphone and ipad.
I was asking co-pilot about the situation I have, and it said that I need to be completely restored, as it was and that this issue needs to be escalated with microsoft. I'm concerned that I have important information that is lost.
Can you help?
Sabine
512-520-7066
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Sabine Holton 0 Reputation points
2026-08-06T22:01:58.55+00:00 Page 2 of 2
Also, this is how she set up my outlook yesterday. Very odd set up with IMAP. this is not the solution, and it caused the issue with the web based email now too. ughhh.
Sabine
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Sabine Holton 0 Reputation points
2026-08-06T22:04:04.52+00:00 Page 3
here is screen shot of my storage.
Sabine Holton
512-520-7066
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Jeronimo Fuerte 45,760 Reputation points Independent Advisor
2026-08-06T22:07:01.2933333+00:00 Could you please let me know if you log in to Outlook.com using a third-party email address like @gmail.com or @yahoo.com?
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Sabine Holton 0 Reputation points
2026-08-06T22:09:06.51+00:00 basically, I need my outlook to be restored to what it was on 8/2 or 8/3. It got really messed up with your technical support person who tried to help me yesterday.
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Jeronimo Fuerte 45,760 Reputation points Independent Advisor
2026-08-06T22:14:34.28+00:00 Can you please log in to Gmail.com using this account and verify if the emails are stored there
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Sabine Holton 0 Reputation points
2026-08-06T22:17:56.43+00:00 yes, the emails are in my gmail account.
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Jeronimo Fuerte 45,760 Reputation points Independent Advisor
2026-08-06T22:26:09.8533333+00:00 Great! Emails sent to that address will not appear in Outlook.com because the mailbox is hosted on Gmail’s servers. The address is only being used as an alias for the Microsoft account, so its email service remains with Gmail.
To access it in Outlook, open the Outlook app and select Add account. Enter the Gmail address, choose Advanced options, select Let me set up my account manually, and then choose Google/Gmail as the account type. Follow the prompts to sign in and grant Outlook permission to access the mailbox.
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Sabine Holton 0 Reputation points
2026-08-06T22:31:26.1633333+00:00 Honestly, don't you think we tried that already?????????????? I've gone through this with your technician a million times, we spent hours on a call with her trying to resolve, and her final solution was setting up via an IMAP, which changed everything. I need help to restore my account, period! And at this point I don't know where to go from here to get my account restored properly. If when I sign in and the webpage email, doesn't show my emails, that should tell you EVERYTHING. It's totally screwed up. someone with some knowledge on restoring my account to it's original configuration needs to assist me please!
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Sabine Holton 0 Reputation points
2026-08-06T22:32:41.6866667+00:00 and what is that screen shot you sent me? in a different language. OMG. I need escalation of this matter
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Sabine Holton 0 Reputation points
2026-08-06T22:34:20.4733333+00:00 Everything has been operating perfectly for over a year, I believe 2 years, and now everything is messed up. Even the junk emails I designated to "move always to other inbox" are no longer there. I want it restored !!!!
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Sabine Holton 0 Reputation points
2026-08-06T22:35:33.9066667+00:00 Look at this weird set up she did. She did get the emails to start coming in my inbox, but everything else, folders, calendar etc are lost!!!!!
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Sabine Holton 0 Reputation points
2026-08-06T22:43:18.1866667+00:00 Jeronimo, I need someone to help me get this restored. Who can help me?
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Jeronimo Fuerte 45,760 Reputation points Independent Advisor
2026-08-06T22:45:07.0966667+00:00 The image was only provided to show where the options I previously described are located.
As mentioned, emails sent to your Gmail address will not appear on Outlook.com because they are being delivered to Gmail’s servers, not to an Outlook.com email address. You have already confirmed this by noting that the messages are available when you sign in at Gmail.com.
Adding the account through IMAP is not the same as adding it using the Gmail account option I described. Please try the steps provided and let me know whether you receive an error during the setup process. If an error appears, please share the exact message or a screenshot with any personal information hidden.
Please also keep in mind that this is a Community Forum, so contributors do not have direct access to Microsoft’s internal systems.
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Sabine Holton 0 Reputation points
2026-08-06T22:49:12.4066667+00:00 I am requesting this be escalated. I need assistance in restoring. Who can assist me please? I need ESCALATION! Your technician support spent hours to try and get this resolved, she even admitted that she needed someone else to work on this. she left me on hold for 30 minutes and then never came back and the call ended. I need help. WHO CAN I GET THIS ESCALATED WITH?
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