Clarity showing other website URLs

Question

Clarity showing other website URLs

Grant 20

Why is our Microsoft Clarity interface showing URLs from other websites? Example, it was showing this URL in the live recordings: https://www.thredup.com/product/women-polyester-andersons-green-athletic-shorts/218444243?query_id=1191869669327036416&result_id=1191869670048456704

and also https://www.vintagefootballarea.com/products/2019-20-ajax-amsterdam-xl-3?ref=direct

and others that appear to be various random ecommerce sites.

But our website is www.bennettjones.com and Clarity should only be showing URLs from our site. Does anyone have an explanation?

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Answer accepted by question author

Hendrix-V 18,930 Microsoft External Staff Moderator

Hi Grant,

What you're seeing is not necessarily an indication that those external websites are being tracked as part of your own site. In some cases, Microsoft Clarity recordings can display URLs related to referral sources, redirects, embedded third-party content, or tracking configurations associated with a session. Based on your examples, the URLs shown are unrelated to your domain, so it would be worth reviewing how Clarity is being implemented.

A few quick checks you can perform:

Verify that the Clarity project ID is installed only on your website and not reused on other websites.
If you use Google Tag Manager, confirm the Clarity tag is scoped only to your intended domain.
Review a few affected session recordings to determine whether the URLs appear as referral sources, redirects, or embedded third-party content rather than recorded pages.
Check for any recent changes to your analytics or tag management configuration.

If the behavior continues, consider collecting a few example session IDs and reaching out to the Clarity support team for a deeper review of the recordings. Link reference for more guidance documents: Microsoft Clarity Documentation

I hope this helps point you in the right direction. Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.

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Hendrix-V 18,930 Reputation points Microsoft External Staff Moderator

2026-08-08T07:54:09.8466667+00:00

Hi Grant,

If you have any further questions or updates regarding this issue, please feel free to let me know in the Comments section. I'd be happy to assist you.

2 additional answers

Your answer

Hendrix-V 18,930 Reputation points Microsoft External Staff Moderator

2026-08-08T07:54:09.8466667+00:00

Hi Grant,

If you have any further questions or updates regarding this issue, please feel free to let me know in the Comments section. I'd be happy to assist you.

Answer 1

Grant 20

Verify that the Clarity project ID is installed only on your website and not reused on other websites. --> Our Clarity ID doesn't appear to be installed on those sites but I also cannot access their GTM accounts obviously. We have no access to those sites or affiliation with them.

If you use Google Tag Manager, confirm the Clarity tag is scoped only to your intended domain. --> Yes, using GTM. How are we supposed to make sure it is "scoped only to intended domain"? Is there a setting in GTM tag for that? Please be more specific.

Hendrix-V 18,930 Reputation points Microsoft External Staff Moderator

2026-08-12T07:10:54.4466667+00:00

Hi Grant,

Thank you for the additional information. Based on what you've shared, it sounds like the Clarity Project ID is not intentionally deployed on those external websites, and your organization does not have access to or control over them.

Regarding the GTM suggestion, there is not a specific Microsoft Clarity setting that limits collection to a single domain. The recommendation is to review the Clarity tag's trigger configuration in Google Tag Manager and confirm that the GTM container is only being used on your own web properties. If the container is dedicated to your site, a standard All Pages trigger is typically expected and would not, by itself, explain unrelated domains appearing in recordings.

A helpful next step would be to determine exactly how those URLs are being displayed within Clarity. For example, do they appear as the recorded page URL, a referral/source URL, or as part of a redirect/navigation path within the session? That distinction can provide important context about whether Clarity is displaying information related to a visitor's journey versus the actual page being recorded.

Answer 2

This can happen if the same Clarity project or tracking code is being used on another domain. I’d first check whether the tracking code has been added to any staging sites, third-party landing pages, or external pages by mistake.

Another thing worth checking is third-party integrations. For example, if your site links users to an external restaurant menu or online food ordering page, make sure the tracking setup isn’t being carried over to that external domain. The same applies to embedded forms, widgets, redirects, or other third-party tools.

I’d also verify the Clarity project ID and review where the tracking script is installed. If completely unrelated ecommerce URLs are appearing as entry pages, that would be a stronger indication that another site is using the same project ID rather than simply being a normal outbound link.