Minecraft purchase missing from Order history on Microsoft account; account recreated with same email; need help locating purchase or refund

A recreated Microsoft account with the same email does not restore the original Minecraft purchase. The Minecraft license and Microsoft balance were tied to the original Microsoft account, not the newly created one.

What to do next:

1. Check whether the purchase exists under a different account.
   • Review all email accounts for Microsoft receipts or purchase confirmations.
   • If the order is not in the current account’s order history, that strongly indicates the purchase was on a different or older account.
2. Check the current account order history directly.
   • Sign in to the order history page: Open your order history
   • Change the Ordered within Past 3 months filter if needed.
   • If the order still does not appear, it is not attached to this account.
3. If the account may have been compromised, use Microsoft’s recovery flow.
   • If an account shows as not existing, Microsoft recommends using the compromised account recovery guidance: how to recover a hacked or compromised Microsoft account
   • Also review account help options here: Get help with your Microsoft account
4. If the charge was made through Microsoft’s payment platform, request refund guidance from Microsoft Store.
   • For Microsoft Store app/game purchases, refund information is here: Get a refund for apps and games purchased from Microsoft Store
   • If the charge is unrecognized, investigate it on the Manage your payments page referenced there.
5. If there was a duplicate charge or the order number is available, contact Microsoft Store Support.
   • Have the Microsoft account details and order number ready.
   • Microsoft specifically directs duplicate-charge cases to Microsoft Store Support.

Important limits from the available guidance:

• Creating a new Microsoft account with the same email does not bring back purchases from the deleted or original account.
• If the original Microsoft account was deleted, purchases associated with that account are lost.
• If the account was compromised and the primary email was changed, the purchase may still exist on the original account, but it would not appear in the new account’s order history.

References:

• View your Microsoft Store order history
• Check products or services where you used your Microsoft account
• Get help with your Microsoft account
• Get a refund for apps and games purchased from Microsoft Store
• Cancel an order or pre-order from Microsoft Store
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