family error

thang luuthe 0 Reputation points
2026-08-05T10:20:17.7166667+00:00

I deleted all the members in the family, but why is my account still considered a kid? It's already 18 years old, but it’s still kept at 12. What’s up when logging in it asks an adult to log in for me?

Microsoft 365 and Office | Microsoft Family Safety | Other | Windows
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. SD - IA 178.7K Reputation points Independent Advisor
    2026-08-05T11:24:37.4033333+00:00

    Hi,
    Did you change the age as well on your account? It is a must doing thing which must be done as an organzier.

    I will walk through a few steps with you. Some of these are just to help figure out what is wrong, not to fix it right away. So if nothing changes after a step, that is normal. I will keep going until we solve it.

    You are in a catch-22 situation. The only option is this:

    Create a new Microsoft account so you have a fresh “adult” account that can act as a Family Organizer.

    Sign in with this new account and go to family.microsoft.com.

    Create a Family group (or join one) using the new account.

    Add your current Microsoft account to this Family group and accept the invitation when prompted.

    Once your current account is part of the family, you’ll be able to change its Date of Birth because the new account acts as the organizer.

    After updating the DOB, you can remove the accounts from the Family group if you no longer need it

    I hope you find this information useful. If you have any more questions, don't hesitate to reach out.

    Was this answer helpful?

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.