Microsoft Rewards Level Up, Streaks, and Puzzle Progress Not Registering

seal 20 Reputation points
2026-08-04T23:26:44.2533333+00:00

Issue 1 - Level Up Progress Not Tracking

I am currently unable to progress through the Microsoft Rewards Level Up system because multiple activities are not registering my completed actions.

The main issue is with the activity "Complete the Daily Set for 7 days in a row". I have completed my Daily Set for 4 consecutive days, and the Daily Set itself is working correctly because I am still receiving the points for completing it. However, the Level Up activity still shows "0/7 days completed" instead of updating to reflect my progress.

The system appears to recognise that I completed the tasks enough to award points, but it does not recognise the same completion for Level Up tracking.

This problem also affects other Level Up activities:

  • "Search with Bing for 7 days in a row"
  • "Check in to Bing app for 7 days in a row"

The Bing app check-in activity cannot be completed because the Check-In feature is completely missing from my Bing app. There is no option available when I check on my phone, meaning I am unable to make any progress on that requirement.

The only Level Up activity currently working is:

  • "Set Bing as your default search engine for 14 days"

This activity has correctly tracked my progress and currently shows 4/14 days completed with the status "In Progress".

However, the other activities incorrectly remain on "Not Started", despite me completing the required actions. This makes it impossible for me to reach the next level.

Issue 2 - Microsoft Rewards Streaks Not Working

My Microsoft Rewards streak system also appears to be completely broken.

My streak is not increasing at all, and I believe this is directly related to the Daily Set tracking issue. Since the Daily Set is giving me points but not counting towards my streak, the system seems to think I am not completing my daily requirements.

I am concerned that this is also incorrectly using my Streak Protection days. I am completing my Daily Set every day, but because the streak system is failing to recognise it, my protection may be getting consumed as if I missed days.

I am unable to disable Streak Protection, so I have no way of preventing it from being used while this issue continues.

Issue 3 - Missing Streak Features and Puzzle Pieces

Several streak-related features have completely disappeared from my account.

The following features are missing:

  • The normal Microsoft Rewards streak counter
  • The Bing app check-in streak
  • Other streak activities that reward weekly puzzle pieces

The weekly puzzle piece system, where completing certain streak activities awards puzzle pieces towards the 12-piece puzzle for the 1,000 point bonus, is no longer appearing for me.

This means I am unable to earn puzzle pieces, maintain my streak, or make progress towards the bonus reward.

Troubleshooting Already Attempted

I have already tried multiple troubleshooting steps to rule out any local issues, including:

  • Using the service without a VPN connection
  • Trying a different web browser
  • Clearing my browser cache and cookies
  • Signing out of my Microsoft account and signing back in

None of these steps have resolved the issue. Since the problem continues across different browsers and after refreshing my account session, it appears to be an account-side or server-side tracking issue rather than a problem with my device or browser.

Summary

Currently, my Microsoft Rewards account has multiple tracking issues:

  • Daily Set tasks award points but do not count towards streaks or Level Up progress.
  • Level Up activities remain at 0/7 days or Not Started despite completed actions.
  • Bing app Check-In is missing completely.
  • Streak counter and streak-related features have disappeared.
  • Puzzle piece activities are missing.
  • Streak Protection appears to be getting used incorrectly.

I have completed the required activities, but the system is not properly recording my progress. This appears to be an account-side tracking issue rather than a user error.

I would appreciate if someone could investigate my account and restore the missing streak features, correct the tracking issues, and restore any progress or Streak Protection that has been incorrectly lost. User's image

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

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Answer accepted by question author

AI answer

2026-08-04T23:27:19.8766667+00:00

This appears to be an account-side Microsoft Rewards tracking issue, not a browser-side issue.

Supported checks from Microsoft Rewards documentation:

  1. Verify the same Microsoft account is being used everywhere. Microsoft notes that streak resets or missing progress can happen when signed in to a different account.
  2. Confirm no VPN is in use and that activity is being completed from the current market. Microsoft states that using a VPN or appearing to earn points from outside the current market can affect Rewards behavior.
  3. Check device time zone settings. Microsoft states streaks are based on the device time zone, and using a different time setting can cause the system not to recognize the streak.
  4. For search-related progress, confirm searches are not being performed through automated means. Microsoft states bot, macro, or other automated queries are not credited.
  5. If the Bing app check-in or other Rewards features are missing, availability can vary by region.

Because points are being awarded but streaks, Level Up progress, and related features are not updating, the documented next step is to contact Microsoft Rewards Support directly for account review. That is also the recommended path in the Microsoft Rewards in SwiftKey FAQ and in similar Microsoft Q&A cases for broken streaks and missing Rewards progress.

When submitting the case, include:

  • the exact date the tracking stopped or reset
  • the affected activities: Daily Set, Bing searches, Bing app check-in, streak counter, puzzle pieces, and Streak Protection
  • that points are still being awarded even though progress remains at 0/7 or Not Started
  • that VPN was not used
  • that different browsers, cache/cookie clearing, and sign-out/sign-in were already tried
  • screenshots showing completed activities, green checkmarks if available, missing streak UI, and missing check-in/puzzle features
  • whether any device or time zone changed around the time the issue started

Use Microsoft Rewards Support: Rewards Support

If the issue involves a broken streak specifically, similar Microsoft Q&A guidance also points to Rewards Support for possible review and restoration.

AI-generated content may be incorrect. Read our transparency notes for more information.

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