Windows 11 24H2 Start Menu

Question

Windows 11 24H2 Start Menu

Lynn Pulte 0

Hello All
we've noticed at my company an issue that's coming up with a number of computers that we have.

After they are upgraded to 24H2 when you go to start and begin typing in anything even as simple as Control Panel or CMD it just starts doing a search and never stops it never finds anything and it shows no error messages

#1

we have tried the following:
delete the %USERPROFILE%\AppData\Local\Packages\MicrosoftWindows.Client.CBS_cw5n1h2txyewy contents of folder start Registry Editor, and then navigate to the HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Search subkey.

Delete the Search registry key

right click on windows run type powershell PowerShell Window, and then run the following cmdlet based on your Windows version Add-AppxPackage -Path "C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\Appxmanifest.xml" -DisableDevelopmentMode -Register

Restart the computer

This worked for a couple days but the problem returned

#2

if you do the following

go to Task Manager>> Details and Right click and end task it will work until you reboot

but we are looking for a more permanent solution

has anyone seen this issue? anyone have anything that actually works?

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Answer 1

Emma1-N 12,445 Microsoft External Staff Moderator

Welcome Lynn Pulte,

I understand how frustrating it can be after upgrading multiple devices to Windows 11 24H2, Start Menu search enters a continuous loading state and does not return results, while temporarily recovering after resetting the Search package or terminating the related process.

Before proceeding, could you please clarify:

Are the affected devices using roaming profiles, folder redirection, FSLogix, or any profile management solution?
Does the issue occur for newly created local administrator accounts on the same device?
Is this machine joined to a domain, or is each machine just a personal device?

Besides, similar Start/Search issues have been reported by other users after Windows 11 updates, you can check this link: Windows update 24H2 Windows start search not working - Microsoft Q&A

Looking forward to your response.

Emma1-N 12,445 Reputation points Microsoft External Staff Moderator

2026-08-06T07:06:59.2+00:00

Hello Lynn Pulte,

I just wanted to check if my previous response addressed your question correctly. If there is anything I may have misunderstood, I would truly appreciate it if you could provide a bit more detail to help me better understand your needs.
Lynn Pulte 0 Reputation points

2026-08-12T22:43:33.1333333+00:00
Hello

no these are local profiles not roaming and there is no redirection of any kind

we are creating new local admin account. these are machines that are being upgraded via Microsoft updates to 24H2 and the same people using the machine before the upgrade are using the machine after the upgrade

Yes this machine part of and joined to a domain

we have gone through some of the "solutions" on this page but most can't be done and the ones we have done are not permanent the issue returns

https://learn.microsoft.com/en-us/troubleshoot/windows-client/shell-experience/fix-problems-in-windows-search
Emma1-N 12,445 Reputation points Microsoft External Staff Moderator

2026-08-13T07:17:59.7833333+00:00

Hello Lynn Pulte,

Based on the additional information you provided, the affected devices are domain-joined machines used within a company environment. Although the thread is tagged as Windows for Home, the scenario involves an organizationally managed environment rather than a personal Windows Home device.

At this point, I would recommend working with your organization's IT team or the appropriate Microsoft business support channel for continued investigation, as they have access to the tools and support paths designed for managed enterprise devices.