Disconnect Issues with Lumen ExpressRoute eLynk

Question

Disconnect Issues with Lumen ExpressRoute eLynk

Nate D. Landis 5

We terminated our ExpressRoute service with Lumen over a month ago and are no longer receiving service or being billed by the provider. Despite multiple attempts to contact Lumen and request de-provisioning, they have not completed the provider-side teardown of the ExpressRoute circuit.

The Azure ExpressRoute resource remains in our subscription, and Azure will not allow us to delete it because the provider-side de-provisioning has not occurred.

We have exhausted all available support channels with Lumen and are no longer an active customer. We are looking for a Microsoft-supported path to resolve this orphaned ExpressRoute circuit.

Is there a Microsoft process to remove or escalate de-provisioning of an ExpressRoute circuit when the service provider is unresponsive? This appears to be the same scenario discussed here:

Service Provider is unresponsive to de-provision request for ExpressRoute

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Answer 1

Hi @Nate D. Landis ,

based on the answer of @GaneshPatapati in the linked thread (Service Provider is unresponsive to de-provision request for ExpressRoute.):

To remove it, you need to contact your service provider and request the deprovisioning of the circuit. Once the provider marks it as "Not Provisioned," the circuit's state in Azure will update accordingly. At that point, you can delete it from the Azure portal, CLI, or PowerShell. NOTE: there is no way to force-delete a provisioned circuit entirely from Azure without the provider's deprovisioning, as ExpressRoute is a jointly managed resource.

I am not sure if there is a way/solution to escalate an unresponsive service provider at Microsoft.

The only option that might work is creating a support request with Microsoft.

(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards

Andreas Baumgarten