Charged for two subscriptions

Question

Charged for two subscriptions

Rose Wujcik 0

I paid for my subscription and then got a notice to upgrade which I did. My credit card was billed for both the $129 for the subscription and the $139 for the upgrade. I don't need both!!!!!! How do I get a refund for the $129?

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Answer 1

Hello,

With an upgrade, this shouldn't happen.

This is a public forum, so for your privacy and security, we can’t help with billing issues here. Also, no one in this forum has access to your account or payment information.

To get help, open the "Get Help" app on your computer (just search for it in the Start menu). or go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.

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I also saw that you put iOS for this question's category. If this was done via Apple App Store, you need to contact them, not Microsoft.

Microsoft explains it here:

https://support.microsoft.com/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

Apple's refund request instruction is here: https://support.apple.com/118223