MSFORMS Technical issue

Question

MSFORMS Technical issue

Terrence Burton 0

A form that was created a little over 5yrs ago has suddenly become unavailable from my work system, it attached to email address [Moderator note: Personally Identifiable Information removed] @united.com.

This is the technical issues Session and Correlation

Session id: [Moderator note: Personally Identifiable Information removed], Correlation id: [Moderator note: Personally Identifiable Information removed]

Terrence Burton 0 Reputation points

2026-08-04T13:41:21.4433333+00:00

Is there any other information I can provide so that this can be researched?

3 answers

Your answer

Terrence Burton 0 Reputation points

2026-08-04T13:41:21.4433333+00:00

Is there any other information I can provide so that this can be researched?

Answer 1

Hello @Terrence Burton,

I understand that your Microsoft Form has suddenly become unavailable, even though no changes were made.

To help investigate the issue, could you please provide a bit more information?

Are you receiving any error messages, such as "This form is no longer available" or "This form has been deleted"? If so, please share the exact error message or a screenshot.
Is the form owned by you, or is it associated with a Microsoft 365 Group or SharePoint site?
Has the form been shared with other users as collaborators?
If the form was created under your personal account and is not associated with a group, you can check whether it was accidentally deleted by reviewing the Microsoft Forms Recycle Bin here: https://forms.cloud.microsoft/Pages/DesignPageV2.aspx?origin=shell&recyclebin=1
If the form is connected to a Microsoft 365 Group or SharePoint site, please check the Recycle Bin of the corresponding SharePoint site, as the form may have been removed there.

Please give these steps a try and let me know what you find. Any additional details or screenshots would be helpful for further investigation.

Answer 2

Burton, Terrence 0

I am the owner, their are 2 collaborators with edit access. I am in contact with 1 of the 2 and its not in their recycle bin. User's image

Helen Luu 2,785 Reputation points Independent Advisor

2026-08-05T16:58:22.95+00:00

Hi Burton,

Since the file can no longer be found and is not available in the Recycle Bin, I would recommend contacting Microsoft Support for a deeper investigation to determine whether the file has been permanently deleted or if it can still be recovered.

If you are not an administrator of your organization, please contact your IT administrator and ask them to create a support ticket on your behalf by following the guidance in the Microsoft documentation below:

Get support - Microsoft 365 admin | Microsoft Learn

In the meantime, you can also ask your IT administrator to review the Microsoft Purview Audit Log to determine whether the file was accidentally deleted, moved to another location, modified, or affected by a retention policy. The audit logs may provide additional information about what happened to the file and when the action occurred.

Search the audit log - Microsoft Learn

I hope this information helps. Please let me know if you have any updates or if you need further assistance.

Answer 3

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