i have this error when trying to redeem a code

Hi Kemonoyan,

Thank you for reaching out. Based on your description, the issue appears to occur when redeeming the cape code through both the Microsoft redemption website and the Minecraft redemption page, which suggests the problem may be related to the code itself, the account being used, or specific redemption requirements rather than a single webpage.

To help narrow this down, please make sure you're signed in with the Microsoft account that should receive the cape, verify that the code has been entered exactly as provided, and try redeeming it from an InPrivate/Incognito browser session with any VPNs or browser extensions temporarily disabled.

If the issue persists, could you share the exact error message or a screenshot of the error (with any personal information removed)? Once you provide the exact error message, the community can offer more targeted guidance.

Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.

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