how to fix payment option in my account

Question

how to fix payment option in my account

hassan rashid 0

i tried to renew my subscription last month using my microsoft account on my pc it was rejected then i have to use my google tablet to make the annual purchase but yesterday i have surprised microsoft is trying to charge me another time for my subscription

hassan rashid 0 Reputation points

2026-08-03T07:14:48.0233333+00:00

do i have to pay twice for my subscription iam using the same account on my tablet and on my pc why microsoft is triying to charge me for the second time

1 answer

Your answer

hassan rashid 0 Reputation points

2026-08-03T07:14:48.0233333+00:00

do i have to pay twice for my subscription iam using the same account on my tablet and on my pc why microsoft is triying to charge me for the second time

Answer 1

A Microsoft 365 subscription entitles you to log into 5 devices at the same time and use the Office apps, you do not need to pay separate subscriptions for each device.

1

This forum is just a user to user forum, no-one here has any account access, using any Microsoft account you may have, try using the steps they provide on this link to find out what that extra payment was for.

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

Then use the steps they provide on this link to cancel whatever that extra payment was for and get a refund.

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

2

If you are still unable to resolve that extra payment problem, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option