Windows Update Error: 0x80073701

廖秋花 20 Reputation points
2026-08-03T01:30:27.4366667+00:00

QQ_1785720423291

Operating System: Windows 10

Version:22H2

Internal version: 19045.4894

Updatepolconlysetwindowsqualitupdatestoexludedrvr

Update errar.0x80073701

Windows for home | Windows 10 | Windows update
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Answer accepted by question author
Ramesh 180.9K Reputation points Volunteer Moderator
2026-08-19T02:35:14.2+00:00

安装媒体在 准备重启时 安装失败

为了分析问题并查看扩展错误代码，请将以下安装日志文件上传到 OneDrive 或 GoFile.io，并将链接发布在此处：

C:\$WINDOWS.~BT\Sources\Panther\setupact.log

C:\$WINDOWS.~BT\Sources\Rollback\setupact.log

注意：C:\$WINDOWS.~BT 是一个隐藏文件夹。若要访问它，请按 Win + R 键，输入 C:\$WINDOWS.~BT，然后点击“确定”。

请将这些文件打包为 zip 压缩文件后再上传。

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  1. Lester Bernard Reyes 84,725 Reputation points Independent Advisor
    2026-08-23T01:39:34.7866667+00:00

    廖秋花，您好，请问您的设备上仍然存在同样的问题吗？您是否已注册ESU？

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  2. Lester Bernard Reyes 84,725 Reputation points Independent Advisor
    2026-08-21T03:38:52.6466667+00:00

    您好，感谢您的耐心等待。经查看日志，发现系统出现错误，特别是取消 Windows 更新时出现错误。这种情况通常发生在后台运行第三方服务时。请问您是否已注册扩展安全更新 (ESU)？如果没有，Windows 更新将无法推送，您需要先注册。

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  3. Lester Bernard Reyes 84,725 Reputation points Independent Advisor
    2026-08-19T05:07:50.7966667+00:00

    Hi, thank you for replying. Just to confirm, have you registered for Extended Security Updates (ESU)? If not, the Windows Update will not push through, and you need to enroll first.

    Kindly follow the steps from the link: https://www.microsoft.com/zh-cn/windows/extended-security-updates?r=1

    While waiting. Try restarting the device and doing the in-place upgrade again

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  4. Lester Bernard Reyes 84,725 Reputation points Independent Advisor
    2026-08-03T15:30:00.5333333+00:00

    您好，感谢您的回复。请跳过出现错误的行，继续执行下一行命令。

    如果在完成上述所有步骤后问题仍然存在，我建议您进行就地升级，这将把设备升级到最新版本并修复所有问题，而不会删除任何文件。

    注意：执行此操作之前，请务必创建还原点：https://support.microsoft.com/zh-CN/Windows/Experience/Backup-Recovery/system-protection

    1. 访问此链接：https://www.microsoft.com/zh-cn/software-download/windows10
    2. 选择“立即下载”，然后选择“运行”。您需要管理员权限才能运行此工具。
    3. 在“许可条款”页面上，如果您接受许可条款，请选择“接受”。
    4. 在“您想做什么？”页面上，选择“立即升级此电脑”，然后选择“下一步”。
    5. 下载并安装后，问题应该可以解决。

    参考链接：https://www.microsoft.com/zh-cn/software-download/windows10

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