Wanna cancel Microsoft teams free trial before i have to pay since i don't use it

Question

Wanna cancel Microsoft teams free trial before i have to pay since i don't use it

Herbert Hopfer 20

I can't sign in since it says i am not authorized even tough i signed the trial ????????

What kinda crap mis that to be honest its impossible to figure out how to cancel something and then you wanna charge people ????

I expect either help or cancel the trial on your side!!!!!!

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Answer accepted by question author

Chloe-V 12,610 Microsoft External Staff Moderator

Hi Herbert Hopfer

I understand how frustrating it is when you are trying to cancel a trial before being charged but cannot access the account.

To help narrow this down, may I confirm whether you started the Teams trial using a personal Microsoft account or a work or school account provided by an organization?

Once I have this information, I’ll be able to provide the appropriate cancellation steps.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Herbert Hopfer 20 Reputation points

2026-08-03T12:24:02.5733333+00:00

Hi there,

Yes I started Teams with my personal Microsoft account only for one interview I had to have it.

But now apparently it will cost $137 but I don’t need it and I’m not willing to pay it either!

When I try to sign in it tells me I am not authorized even though it’s my account!!

Don’t know what to do to be honest????

Thank you
Chloe-V 12,610 Reputation points Microsoft External Staff Moderator

2026-08-04T06:38:13.2+00:00
Hi Herbert Hopfer

Thank you for confirming. I understand your concern, especially since you are trying to cancel the trial before the $137 charge but cannot access the account.

Please first open the Microsoft Services & subscriptions page in a private or incognito browser window, then sign in with the same personal Microsoft account used to start the trial. Locate the subscription, select Manage, and then choose Cancel or Upgrade or Cancel. If the page shows Turn on recurring billing, the trial is already set to expire and you should not be charged.

If the subscription is not displayed or you still receive the “not authorized” message, please contact Microsoft Support directly.

Select Show expanded list of products.

Select Teams > Get Home support.

Type "live chat" in the search box, then select Get Help > Contact Support.

If you cannot sign in to the affected account, try signing in with a different Microsoft account to access the support options.

Under Products & Services, select Other Products > Billing and Account Profile Question, then choose Chat with a support agent via web browser if that option is available.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas only.

I hope this helps you get the trial cancelled before any charge is made.

1 additional answer

Your answer

Herbert Hopfer 20 Reputation points

2026-08-03T12:24:02.5733333+00:00

Hi there,

Yes I started Teams with my personal Microsoft account only for one interview I had to have it.

But now apparently it will cost $137 but I don’t need it and I’m not willing to pay it either!

When I try to sign in it tells me I am not authorized even though it’s my account!!

Don’t know what to do to be honest????

Thank you
Chloe-V 12,610 Reputation points Microsoft External Staff Moderator

2026-08-04T06:38:13.2+00:00

Hi Herbert Hopfer

Thank you for confirming. I understand your concern, especially since you are trying to cancel the trial before the $137 charge but cannot access the account.

Please first open the Microsoft Services & subscriptions page in a private or incognito browser window, then sign in with the same personal Microsoft account used to start the trial. Locate the subscription, select Manage, and then choose Cancel or Upgrade or Cancel. If the page shows Turn on recurring billing, the trial is already set to expire and you should not be charged.

If the subscription is not displayed or you still receive the “not authorized” message, please contact Microsoft Support directly.

Select Show expanded list of products.

Select Teams > Get Home support.

Type "live chat" in the search box, then select Get Help > Contact Support.

If you cannot sign in to the affected account, try signing in with a different Microsoft account to access the support options.

Under Products & Services, select Other Products > Billing and Account Profile Question, then choose Chat with a support agent via web browser if that option is available.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas only.

I hope this helps you get the trial cancelled before any charge is made.

Answer 1

Ruwim.B 6,900 Volunteer Moderator

Teams Free is free when used with free Microsoft account. However, you might have accepted the offer to upgrade your free Microsoft account to a paid Microsoft 365 subscription, which provides some addition features in the Teams Personal account.

User's image

For some users, this upgrade is offered as a free trial. This trial subscription must be cancelled from your Microsoft 365 subscription.

https://support.microsoft.com/en-us/accounts-billing/subscriptions/cancel-your-free-trial-of-microsoft-365

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