This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 40%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECM%3C/text%3E%3C/svg%3E)
Hello,
I am writing to ask about the payment option applied to my upgraded Microsoft 365 Office Plan effective July 2026 - July 2027, which was offered at a 50% discount.
I was surprised to see a one-time charge of CAD $135.45 on my credit card statement, as I am unable to pay this amount all at once. I am requesting that this charge be reversed and that my billing be charged to the monthly CAD $11.30 payment option.
Separately, Microsoft already charged me CAD $12.80 for July 2026 under my previous plan. Please also refund this July charge.
Please confirm once both refunds have been processed and my account has been set to monthly billing going forward. I understand that the monthly charges for July and August under the new plan should be charged to my credit card.
I would appreciate your urgent response.
Respectfully,
Carolina Martin
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 39%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDA%3C/text%3E%3C/svg%3E)
Hey there! Nice to meet you!
For duplicate purchases, kindly reach out to Microsoft Billing Support for further assistance:
Type "Billing Issue" > click "Get Help" > Scroll down to Sign in to Contact Support > Select "Contact Support" > Microsoft 365 and Office > "Billing and Payment Updates" > Confirm > Chat with a support agent in your web browser
However, if the subscription renewal charge came from a third-party retailer such as Apple (App Store), Amazon, or Google Play, you will need to contact their Support to cancel the subscription and review their refund policies, as stated in this article: https://support.microsoft.com/accounts-billing/subscriptions/manage-your-microsoft-365-subscription-purchased-through-a-third-party
Microsoft Support will not be able to manage the subscriptions that were purchased from 3rd party retailers.
Please let me know if you need anything else.
Best regards,
Darhyl