I can't redeem my points

ayden Bernal Gonzalez 0 Reputation points
2026-08-02T19:06:43.9266667+00:00

I can't redeem a digital gift card and the qr code is broken. I only have one device and I installed Bing.

Bing | Bing Apps | Search from Apps
Bing | Bing Apps | Search from Apps

Mobile and desktop apps that bring Bing’s search, discovery, and personalization features to users across devices.Search from Apps - The ability to create a query for information directly within applications, enhancing productivity and efficiency.

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  1. AI answer

    2026-08-02T19:06:58.3133333+00:00

    Try these checks in order:

    1. Make sure the same Microsoft account is signed in on both Microsoft Rewards and the Bing app.
    2. Sign out of the Bing app, then sign back in with the Microsoft account associated with the Rewards account.
    3. Update the Bing app to the latest version, then restart the device.
    4. Clear the browser cache/cookies, then sign in again and retry the redemption.
    5. Switch networks if possible, such as Wi‑Fi to mobile data, and try again.
    6. Make sure no VPN or proxy is in use. Microsoft Rewards redemption must be done in the same region as the Microsoft account, and using a VPN can block redemption.
    7. If phone verification was attempted too many times, wait 48 hours before trying again.
    8. If SMS verification is used, use a mobile or landline number. VoIP numbers are not permitted.

    If the QR code flow is still broken and there is only one device available, use the phone verification option if available. If both Bing app verification and phone verification continue to fail, contact Microsoft Rewards Support for investigation:

    Microsoft Rewards Customer Support

    Also verify that the reward is being redeemed in the home region for the Microsoft account and not while traveling.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. paulr0511 48,535 Reputation points Independent Advisor
    2026-08-02T20:16:29.1533333+00:00

    Hello, good day and thanks for your question. Sorry to know about this and I understand that you encountered an issue when trying to redeem a reward.

    From the Bing app on your phone, use it to scan the QR code and the link would be a blank page and then check if you will be able to copy the link and paste it into a inPrivate or Incognito mode browsing window and check if it would open thus enabling it to complete the verification.

    If you will still encounter an issue, you may submit a ticket via https://rewards.bing.com/support for this to get checked internally by the rewards team. Response times may vary due to workload or other tasks at hand, but rest assured that they will review your case and let you know on the outcome.

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