How to reset Outlook to remove an account

Judy Johnson 20 Reputation points
2026-08-02T17:42:15.68+00:00

In migrating my Xfinity email accounts to Yahoo mail, I foolishly tried Outlook rather than using Yahoo's web mail platform. I set up an account in Outlook using my Xfinity password. Then I successfully migrated that account to Yahoo, where it suggested I change my password, and I did. Now Outlook recognizes neither password, and I cannot get past the sign-in screen, so I can't get to any Outlook menus to remove the account.

Is there a way to reset Outlook to remove the account and the conflicting passwords? I tried uninstalling and reinstalling Outlook, but that changed nothing, the first screen that appears is the sign-in screen and I can't get past it.

Outlook | Windows | New Outlook for Windows | For home
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Brian Tillman 27,020 Reputation points Independent Advisor
2026-08-04T19:00:38.8266667+00:00

Sorry I wasn't able to help, but did you try Hornblower409's advice?

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  1. Hornblower409 14,955 Reputation points
    2026-08-04T17:59:55.0866667+00:00

    @Judy Johnson said

    Now Outlook recognizes neither password, and I cannot get past the sign-in screen,

    1 -- You need to completely reset your New Outlook for Windows profile to remove all traces of the old accounts.

    See the answer by "Hornblower409 Dec 11, 2025" in
    https://learn.microsoft.com/en-us/answers/questions/5655980/outlook-starting-error-repair-reinstall-reset-does

    migrating my Xfinity email accounts to Yahoo mail

    2 -- When adding the migrated account you need to follow these instructions:

    New Outlook - Adding a Comcast account that has been migrated to Yahoo
    See the Answer by "Hornblower409 Apr 23, 2026" in
    https://learn.microsoft.com/en-us/answers/questions/5868248/email-sync-error-on-new-comcast-email-account

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