Outlook | Windows | New Outlook for Windows | For home
Using New Outlook on Windows for personal email, calendar, and contact management
Sorry I wasn't able to help, but did you try Hornblower409's advice?
How to reset Outlook to remove an account
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Judy Johnson
20
Reputation points
In migrating my Xfinity email accounts to Yahoo mail, I foolishly tried Outlook rather than using Yahoo's web mail platform. I set up an account in Outlook using my Xfinity password. Then I successfully migrated that account to Yahoo, where it suggested I change my password, and I did. Now Outlook recognizes neither password, and I cannot get past the sign-in screen, so I can't get to any Outlook menus to remove the account.
Is there a way to reset Outlook to remove the account and the conflicting passwords? I tried uninstalling and reinstalling Outlook, but that changed nothing, the first screen that appears is the sign-in screen and I can't get past it.
Outlook | Windows | New Outlook for Windows | For home
Answer accepted by question author
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Brian Tillman
27,020
Reputation points
Independent Advisor
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Brian Tillman 27,020 Reputation points Independent Advisor
2026-08-02T19:06:17.4533333+00:00 Hi. I'm Brian and I'll try to help.
Can you access your Yahoo mailbox using a web browser? If so, can you see your messages? Do you have multifactor authentication enabled for your mailbox or passkeys? When you say "Outlook recognizes neither password," at what point does that happen? For example, is this when you are trying to add the account to Outlook? Are you allowing Outlook to configure the account automatically or are you trying to configure it manually? Supply as many details of what you're doing and what happens when you do it as possible.