Regarding the issue of Microsoft Rewards

A pending Microsoft Rewards order means the gift card code has not been issued yet. The code or Resend option usually appears only after the order is completed.

What to do:

1. Open the Microsoft Rewards Order history and check the Status for both PVR gift card orders.
2. Check the confirmation email sent to the primary email address on the Microsoft account.
3. If no email was received, use Resend on the Order History page when that option becomes available.
4. If the orders remain pending after 24 hours, contact Microsoft Rewards Support because only they can investigate or verify the redemption status.

Common reasons Rewards orders can be delayed or cancelled include:

• redeeming outside the region where the account was signed up
• redeeming in multiple regions
• using a VPN
• using a VoIP phone number instead of a mobile or landline number
• the reward being out of stock or unavailable

Microsoft Rewards Support: https://rewards.bing.com/support

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