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I purchased a subscription for Planner and Project Plan 3. Project Plan 3 is not showing up for me to download on the "Apps & Devices" page. One should note, that this is after 12hrs+.
Your own instructions say that if the license isn't assigned, it won't appear — fine. So I tried to assign it. Instead, I get this error: "Identity already has existing direct assignment."
So now I'm stuck in a loop: the app won't show because the license isn't assigned, and the license won't assign because apparently it's already assigned. Which is it?
This is exactly the kind of unnecessary runaround that makes installing a Microsoft app feel like an ordeal. For God's sake, Microsoft — make things simple.
Microsoft project management software used to plan, manage, and communicate a project schedule and other information among workgroup members, project managers, and other stakeholders.
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Dear Osbert,
Good day! Welcome to Microsoft Q&A forum!
Based on your description, I understand that you are encountering issues with license assignments and application downloads.
If you have attempted to remove and reassign the license multiple times without success, I recommend that you submit a support request to Microsoft. Their online support team has dedicated engineers who will assist you in resolving the issue. You can follow the steps below to submit a support request.
For more details, you can refer in Get support for Microsoft 365 for business
Kindly let me know when there are updates or if you need further assistance. Any updates you’re able to share would be really helpful.
I'm here and happy to help! Thank you for your kindness and patience!
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