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I missed my SC-100 certification exam due to a misunderstanding regarding the scheduled exam time. I sincerely apologize for this oversight. I was fully prepared to take the exam and request consideration for a reschedule or any available exception. I wou
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Jasmine Sharma
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I missed my SC-100 certification exam due to a misunderstanding regarding the scheduled exam time. I sincerely apologize for this oversight. I was fully prepared to take the exam and request consideration for a reschedule or any available exception. I would greatly appreciate your guidance and support in resolving this situation.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 40%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETY%3C/text%3E%3C/svg%3E)
Twumasi Yeboah Jr 25 Reputation points2026-08-01T08:51:07.4+00:00 Jasmine, usually if you didn't cancel or reschedule your exam at least 24 hours before the schedule time, you'll have to pay to reschedule.
Still, I'd contact Microsoft Exam support for more information at: https://learn.microsoft.com/en-us/credentials/support/help
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2026-08-01T07:16:21.13+00:00 If an exam appointment is not rescheduled or cancelled at least 24 hours before the scheduled time, the exam fee is forfeited. For free exam offers, missing the appointment can forfeit the free exam attempt, and retakes are not free.
The supported next steps are:
- Check the exam appointment in the certification dashboard or Learn profile.
- If the appointment can still be managed, use the reschedule or cancel flow:
- Sign in to the Learn profile.
- Open Profile.
- Go to Credentials > Certifications.
- Find the exam appointment.
- Select Cancel or Reschedule.
- Complete the action on the exam delivery provider site.
- If the exam was already missed and no reschedule option appears, contact support:
- Microsoft Credentials Support: https://learn.microsoft.com/en-us/credentials/support/help
- Pearson VUE support: https://home.pearsonvue.com/microsoft/contact
For appointment issues, support is the correct path to request review of the case. Public Q&A guidance for similar missed-exam situations also directs candidates to Microsoft Credentials Support.
References:
- Reschedule and cancellation policies
- An Important Update on Microsoft Training and Certification
- Request for Support – Exam Missed Due to Reschedule Mix-Up & AM/PM Time Format Confusion - Microsoft Q&A
- Help Needed - Missed SC-900 Exam - Microsoft Q&A
- Hey Team, I had registered for the Microsoft Power BI exam and raised a concern regarding the exam the case no is 42<removed PII> - Microsoft Q&A
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