Custom Domain Verification Issue

Paranthaman Namakutty 0 Reputation points
2026-07-31T23:41:27.52+00:00

I'm experiencing an issue verifying my custom domain in Azure AD.

SITUATION: -

  • Domain: companydomain.com
  • Azure Tenant: Default Directory (*@gmail.com)
  • Issue: Verification keeps failing despite DNS record being correct

WHAT I'VE DONE:

  • Added DNS TXT record to domain registrar (correctly configured)
  • Verified DNS record exists in global DNS lookup
  • Flushed local DNS cache
  • Tried verification multiple times from different browsers
  • Also attempted MX record alternative verification

CURRENT STATUS:

  • DNS lookup confirms: TXT record is registered and globally propagated
  • Azure verification: Still shows as "unverified" and rejects verification

QUESTIONS:

  1. Is companydomain.com already registered/verified in any other Azure tenant?
  2. If yes, how can I resolve this conflict?
  3. If no, why is verification failing when DNS record is correct? I own the domain registrar account and can provide proof of ownership if needed.

Please advise on next steps.

Microsoft Security | Microsoft Entra | Microsoft Entra ID
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