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I tried taking the Microsoft AB730 and exam, booked it yesterday and tried doing the system test up until today, was unable to do it and the time passed for the exam, contacted support of this issue as when I click on the Pearson app it doesn’t even open on my pc, bear in mind I have used this pc to write exams before. What is gonna happen now, as they have given 4-5 working days to respond, can this be expedited as I already prepared for the exam?
I need to escalate my case ticket to get a voucher replacement or reschedule
Case number: 42319697
Candidate ID: MS0994917599
Tag not monitored by Microsoft.
It looks like this case is with Pearson Vue, the exam provider. You need to wait for their response - you can try chat with them https://home.pearsonvue.com/microsoft/contact
Microsoft Credentials support https://aka.ms/credentials-support take a similar time to respond but they need to wait for Pearson Vue to complete their investigation