Microsoft Word on MacOS Sonoma 14.6.1 does nor save

2026-07-30T12:03:18.03+00:00

Why suddenly, my Microsoft word changed the margins of the A4 document, has a black bar and does not save?

Microsoft 365 and Office | Microsoft Forms | For home
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  1. Bob Jones AKA CyberTaz MVP 437.7K Reputation points
    2026-07-30T15:11:41.84+00:00

    First, update Sonoma, it's significantly behind. Version 14.8.8 is the current release.

    Additionally, confirm that your Office software is fully updated. Provide the present Version Numbers & type of License so it can be confirmed for you. [Word> About Microsoft Word in the main menu.]

    Also, a screenshot of a document window illustrating the black bar would be helpful.

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  2. EmilyS726 264.6K Reputation points Independent Advisor
    2026-07-30T12:39:19.2133333+00:00

    First, see if you can update your Office apps. Open Word for example, click on the 'Help' tab >Check for Updates. Make sure you choose Update All when prompted. Let the process run through, can take a bit time. See if that works.

    Otherwise, use the Update method in this article: https://support.microsoft.com/support/known-issues/unknown-error-0x0-license-not-found-error-microsoft365-macos?apid=ets

    If it still doesn't work, please uninstall the apps.

    Then reinstall this way:

    If you signed up via Apple App Store, then download and install from the App Store.

    If you signed up via Microsoft directly, please go to https://www.office.com

    Sign into the Microsoft account you used for the subscription. Click on the 9-dot icon on the upper left > More apps.

    Then on the upper right, click on "Install apps". This will now download the installer file. Once downloaded, click on the file to install. It will install the Desktop version of the apps for you then.

    https://support.microsoft.com/office/download-install-or-reinstall-microsoft-365-or-office-2024-on-a-pc-or-mac-4414eaaf-0478-48be-9c42-23adc4716658?apid=ets

    If it still doesn't work, download the updater https://support.microsoft.com/office/office-for-mac/troubleshoot-microsoft-autoupdate-in-microsoft-365-and-office-for-mac?apid=ets

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