mail address change in my organization

Jozef Mokos 40 Reputation points
2026-07-29T14:19:14.03+00:00

I will have a new email address in my company, and I am concerned that I might lose access to your portal.

How can I update my future email address and link it with my current account?

Thanks.

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Answer accepted by question author
Julian Sharp 43,336 Reputation points
2026-07-29T21:14:00.0566667+00:00

Best practice is to add both a personal email account e.g outlook.com and a work email account to your Learn profile https://learn.microsoft.com/training/support/learn-profile-manage#add-login-accounts-to-your-learn-profile

You can also add your new work email account to your Learn profile as well

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Answer accepted by question author
Gérard Oomens 131.6K Reputation points Volunteer Moderator
2026-07-29T20:03:52.9066667+00:00

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  1. Alexis-NG 18,070 Reputation points Microsoft External Staff Moderator
    2026-07-29T16:06:38.5266667+00:00

    Hi Jozef,

    Thank you for reaching out.

    To better assist you, could you please clarify what you mean by "your portal"?

    Are you referring to:

    • Microsoft Learn
    • Your Teams' organization portal
    • A company-specific portal
    • Another Microsoft service or third-party website

    The steps for updating an email address and retaining access can vary depending on the platform. If your company is changing your email address, some services can automatically carry over access if the account remains linked to the same organizational identity, while others may require the email address associated with the account to be updated manually.

    Once you let me know which portal you're referring to, I'll be happy to provide more specific guidance.

    Thank you for your understanding.

    If the answer is helpful, please click "Yes" and kindly upvote it. If you have extra questions about this answer, please click "Comment".   

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