microsoft account recognsing my password but unable to log in to hotmail account as not recognising it there

Question

microsoft account recognsing my password but unable to log in to hotmail account as not recognising it there

lisa 20

hi

i recently tried to log into my hotmail account and it didnt recognise my password (which was 100% the correct one). i therefore changed the password on microsoft account and again it didnt recognise the new ( or previous password) when trying to log into my hotmail account.

John Jefferson Doyon 87,635 Reputation points Independent Advisor

2026-07-29T01:24:38.6566667+00:00
Hi, @lisa

Since the new password works for your Microsoft account but not Hotmail, this may be related to the email address being used or saved browser sign-in data.

Are you signing in directly through Outlook Web at https://outlook.live.com/mail?

What exact error message appears after entering the password?

Can you sign in using a private or incognito browser window?

Please do not share your email address or password here.

Answer accepted by question author

John Jefferson Doyon 87,635 Independent Advisor

I’m glad the password is now working.

The “too many attempts” message was likely a temporary security lock after several sign-in attempts. The saved password may also have avoided a typing error.

Before changing laptops, make sure your recovery email and phone number are current. Keep the old laptop signed in until you have successfully accessed the account on the new one.

If all is resolved, feel free to mark the answer for this thread. Otherwise, please let me know if there is anything else I can help you with.

Thanks!

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2 additional answers

Your answer

John Jefferson Doyon 87,635 Reputation points Independent Advisor

2026-07-29T01:24:38.6566667+00:00

Hi, @lisa

Since the new password works for your Microsoft account but not Hotmail, this may be related to the email address being used or saved browser sign-in data.

Are you signing in directly through Outlook Web at https://outlook.live.com/mail?

What exact error message appears after entering the password?

Can you sign in using a private or incognito browser window?

Please do not share your email address or password here.

Answer 1

lisa 20

thanks for your patience john youre a star. im none the wiser and no idea what i did there or why but i can access account with passewrd now which is what i needed. cheers

0 comments

Answer 2

lisa 20

i have just tried that and it accepted password however in hotmail it still asks me to verify my account and when i do i keep getting the message unabke to.log in please try later. this has been happening for a few days now.

John Jefferson Doyon 87,635 Reputation points Independent Advisor

2026-07-29T16:14:59.4766667+00:00
Thank you for letting me know.

The Hotmail password should be the same as your Microsoft account password, but only if it is the same account.

Please confirm:

Can you sign in at https://account.microsoft.com using the exact Hotmail address?

What exact error appears when signing in at https://outlook.live.com/mail?

Does it work in a private or incognito browser window?
lisa 20 Reputation points

2026-07-29T17:12:17.3933333+00:00

as i have kept myself signed in it automatically goes into my email i also at the time set up a passkey which is how ive been able to change password however when trying to sign in on a friends laptop it came up as "password incorrect:. on my work phone i was asked to verify my microsoft account and it came up "unable to log in, please try again later"

my main concern is that i need to change laptops and am concerned that i will be unable to access my account with the password until i am able to set up the passkey and automatic sign in etc on.my new laptop. does that make sense?

lisa
John Jefferson Doyon 87,635 Reputation points Independent Advisor

2026-07-29T18:02:07.8266667+00:00
Yes, that makes sense. Do not sign out of the current laptop yet.

Since you created a passkey, your account may be using passwordless sign-in. In that case, Microsoft may expect a passkey, Authenticator approval, or security code instead of the password.

On the laptop where you are still signed in:

Open your Microsoft account security settings.

Select “Manage how I sign in.”

Confirm that your recovery phone number and email address are correct.

Check whether “Passwordless account” is turned on.

Make sure you have another sign-in method available besides the passkey.

Then open a private or incognito browser window and try signing in again using the exact Hotmail address. Select “Sign-in options” and try one of the available methods.

Do not replace or reset the old laptop until you can successfully sign in through the private window.

Does “Passwordless account” show as on or off?

Which sign-in options are currently listed on the security page?
lisa 20 Reputation points

2026-07-29T18:37:07.1833333+00:00

hi john

passwordless account is sitting at turned off in security settings?
John Jefferson Doyon 87,635 Reputation points Independent Advisor

2026-07-29T18:49:24.91+00:00
That is helpful. Since “Passwordless account” is turned off, your account should still accept a password. The passkey is only another sign-in method.

Do not sign out of your current laptop.

Open a private or incognito browser window on the same laptop. Then try signing in with the full Hotmail address and the new password. Make sure “Password” is selected under “Sign-in options,” not the passkey.

Can you sign in to your Microsoft account that way?

Does it still say “password incorrect,” or is there a different error?

If the password is rejected there too, use Microsoft’s Account Sign-in Helper before moving to the new laptop.
lisa 20 Reputation points

2026-07-29T18:49:32.7533333+00:00

so in private window it wouldnt accept passkey but did accept password. soo, should that be it fixed then?
John Jefferson Doyon 87,635 Reputation points Independent Advisor

2026-07-29T18:51:47.1633333+00:00

The passkey may not work in a private window because it is stored on the device or browser, but you should still be able to sign in on the new laptop using your Hotmail address and password.

Keep the old laptop signed in until the new one is fully set up. Also make sure your recovery phone number and email address are current.
lisa 20 Reputation points

2026-07-29T19:04:45.2166667+00:00

so when i do that where i sign into microsoft, first page is email address and under sign in options there is no.option for password just passkey or github? i put email address in and hit next. then we couldnt sign you in with a passkey so i then on that page hit sign in another way and then have option for password if i type password in, message " youve tried to sign in too msny times with an incorrect password" but when i dont type it in and select saved password (which is the same) it accepted it. i tried again after this typing password in and sometimes accepted it snd sometimes didnt. vety confusing!
lisa 20 Reputation points

2026-07-29T19:12:16.8466667+00:00

no idea what i did there or why but i can now access my account using my password which is what i needed, thanjs john for your patience